Side-by-side comparison · 24 data points
Add Whatsapp Button to your store and let customer start a coversation with you.
| eDesk ‑ AI, Helpdesk & Chat | Whatsapp Button Pro | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated |
| Metric | eDesk ‑ AI, Helpdesk & Chat | Whatsapp Button Pro |
|---|---|---|
| Rating | 4.8 ★ | ★ 5.0 ★ |
| Total reviews | ★ 29 | 13 |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free |
| Built for Shopify | — | — |
| Pricing tiers | 3 tiers | — |
| Listed features | ★ 5 | 3 |
| Languages | 5 supported | 1 supported |
| Listed since | Jul 2016 | Aug 2018 |
Whatsapp Button Pro edges out eDesk ‑ AI, Helpdesk & Chat on rating (5.0★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: eDesk ‑ AI, Helpdesk & Chat at Free trial available, Whatsapp Button Pro at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Whatsapp Button Pro; mid-market and enterprise merchants with specific feature requirements should evaluate both — eDesk ‑ AI, Helpdesk & Chat's 29-review base may include the workflow context that matches your specific use case better than Whatsapp Button Pro's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: eDesk ‑ AI, Helpdesk & Chat audit • Whatsapp Button Pro audit
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| Keyword | eDesk ‑ AI, Helpdesk & Chat | Whatsapp Button Pro |
|---|---|---|
| helpdesk | #5 | #62 |
| customer support | #4 | #149 |
| chat buttons | #67 | #136 |
| whatsapp chat | #169 | #671 |
| contact | #87 | #189 |
Both eDesk ‑ AI, Helpdesk & Chat and Whatsapp Button Pro offer paid plans only. eDesk ‑ AI, Helpdesk & Chat starts at Free trial available; Whatsapp Button Pro starts at Free. Compare the per-tier features in the Pricing section above before committing.
Whatsapp Button Pro has the higher average rating (5.0★ from 13 reviews) compared to eDesk ‑ AI, Helpdesk & Chat (4.8★ from 29 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. eDesk ‑ AI, Helpdesk & Chat fits better if you prioritize broader integrations; Whatsapp Button Pro is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. eDesk ‑ AI, Helpdesk & Chat has more onboarding documentation maturity (29 reviews vs 13), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
eDesk ‑ AI, Helpdesk & Chat typically suits early-stage and growth-mode stores based on its review-base composition (29 reviews). Whatsapp Button Pro aligns more with early-stage and growth-mode stores (13 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. eDesk ‑ AI, Helpdesk & Chat and Whatsapp Button Pro both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Whatsapp Button Pro" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
