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SB vs Ticket Flow ‑ Better support
Side-by-side comparison
Ticket Flow ‑ Better support
TicketFlow centralizes support tickets and order context. Manage requests and reply with your team.
shopifyFree plan available
At a glance
| Metric | SB: Helpdesk, Live Chat & FAQs | Ticket Flow ‑ Better support |
|---|---|---|
| Rating | 4.6 ★ | ★ 5.0 ★ |
| Total reviews | ★ 318 | 5 |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free plan available |
| Pricing tiers | ★ 4 tiers | 2 tiers |
| Listed features | 5 | 5 |
| Featured placements | 2 | — |
AppRanks verdict
Generated from live data on this pageThe call
SB and Ticket Flow each lead on different measured dimensions — pick by the one that matters most to you.
Where SB leads
- More published reviews: 318 vs 5.
- Ranks higher in Helpdesk: #39 vs #53 of 309.
- Lists AI chatbots, AI summaries and Agent analytics (+31 more) in its marketplace category features; Ticket Flow doesn't.
Where Ticket Flow leads
- Higher average rating: 5.0★ vs 4.6★.
- Lists Reports in its marketplace category features; SB doesn't.
How this is generated
Built only from the Shopify App Store listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology
Read each app's audit: SB: Helpdesk, Live Chat & FAQs audit • Ticket Flow ‑ Better support audit
1. Listing metadata
Field-level data| Field | SB | Ticket Flow ‑ Better support |
|---|---|---|
| Tagline | ||
| Listing audit | 89/100 listing audit | 85/100 listing audit |
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
