SB vs ShieldDesk ‑ AI Support Inbox

Based on the data on this page, ShieldDesk ‑ AI Support Inbox is the stronger choice for most Shopify App Store merchants — 5.0★ vs SB: Helpdesk, Live Chat & FAQs's 4.6★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing entry tiers: SB: Helpdesk, Live Chat & FAQs at Free plan available, ShieldDesk ‑ AI Support Inbox at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

SB: Helpdesk, Live Chat & FAQs has the larger user base (317 reviews vs 2), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. ShieldDesk ‑ AI Support Inbox's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Recommended by size: small/early-stage merchants who need fast install and low risk should default to ShieldDesk ‑ AI Support Inbox; mid-market and enterprise merchants with specific feature requirements should evaluate both — SB: Helpdesk, Live Chat & FAQs's 317-review base may include the workflow context that matches your specific use case better than ShieldDesk ‑ AI Support Inbox's broader-but-shallower coverage.

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Is SB: Helpdesk, Live Chat & FAQs or ShieldDesk ‑ AI Support Inbox cheaper?

Both SB: Helpdesk, Live Chat & FAQs and ShieldDesk ‑ AI Support Inbox offer paid plans only. SB: Helpdesk, Live Chat & FAQs starts at Free plan available; ShieldDesk ‑ AI Support Inbox starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, SB: Helpdesk, Live Chat & FAQs or ShieldDesk ‑ AI Support Inbox?

ShieldDesk ‑ AI Support Inbox has the higher average rating (5.0★ from 2 reviews) compared to SB: Helpdesk, Live Chat & FAQs (4.6★ from 317 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose SB: Helpdesk, Live Chat & FAQs or ShieldDesk ‑ AI Support Inbox?

ShieldDesk ‑ AI Support Inbox holds the higher average rating (5.0★ vs 4.6★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, SB: Helpdesk, Live Chat & FAQs or ShieldDesk ‑ AI Support Inbox?

Both apps are one-click installs from the Shopify App Store. SB: Helpdesk, Live Chat & FAQs has the deeper published review base (317 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Shopify App Store merchants?

SB: Helpdesk, Live Chat & FAQs typically suits early-stage and growth-mode teams based on its published review base (317 reviews). ShieldDesk ‑ AI Support Inbox typically suits early-stage and growth-mode teams based on its published review base (2 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.