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1. Listing metadata
Field-level data| SB | HelpLane | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| SB | HelpLane | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Metric | SB: Helpdesk, Live Chat & FAQs | HelpLane |
|---|---|---|
| Rating | 4.6 ★ | — |
| Total reviews | 316 | 0 |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free to install |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | 2 | — |
| Languages | 1 supported | 1 supported |
| Listed since | Dec 2015 | Jan 2026 |
Based on the data on this page, SB: Helpdesk, Live Chat & FAQs is the stronger choice for most Shopify App Store merchants — 4.6★ vs HelpLane's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: SB: Helpdesk, Live Chat & FAQs at Free to install, HelpLane at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. SB: Helpdesk, Live Chat & FAQs has the larger user base (316 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. HelpLane's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to SB: Helpdesk, Live Chat & FAQs; mid-market and enterprise merchants with specific feature requirements should evaluate both — HelpLane's 0-review base may include the workflow context that matches your specific use case better than SB: Helpdesk, Live Chat & FAQs's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: SB: Helpdesk, Live Chat & FAQs audit • HelpLane audit
| Keyword | SB | HelpLane |
|---|---|---|
| helpdesk | #12 | #183 |
| help center | #69 | #230 |
| inbox | #81 | #240 |
Not featured in any section recently.
No tracked changes.
Both SB: Helpdesk, Live Chat & FAQs and HelpLane offer paid plans only. SB: Helpdesk, Live Chat & FAQs starts at Free to install; HelpLane starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
It depends on what you're optimizing for. SB: Helpdesk, Live Chat & FAQs fits better if you prioritize rating consistency; HelpLane is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. SB: Helpdesk, Live Chat & FAQs has more onboarding documentation maturity (316 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
SB: Helpdesk, Live Chat & FAQs typically suits early-stage and growth-mode stores based on its review-base composition (316 reviews). HelpLane aligns more with early-stage and growth-mode stores (0 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. SB: Helpdesk, Live Chat & FAQs and HelpLane both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from HelpLane" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
