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Field-level data| Gladly | Pop Convert ‑ Pop Ups, Banners | |
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| Gladly | Pop Convert ‑ Pop Ups, Banners | |
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| Screenshots | images | images |
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Turn window-shoppers into lasting customers with Pop Convert - the All-in-One Popup App
| Metric | Gladly: AI Customer Support | Pop Convert ‑ Pop Ups, Banners |
|---|---|---|
| Rating | 4.7 ★ | ★ 4.9 ★ |
| Total reviews | 28 | ★ 8.3k |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | 2 tiers | 2 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 4 |
| Review velocity (30d) | — | 37 new |
| Languages | 1 supported | 1 supported |
| Listed since | Feb 2021 | Feb 2021 |
Pop Convert ‑ Pop Ups, Banners edges out Gladly: AI Customer Support on rating (4.9★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: Gladly: AI Customer Support at Free to install, Pop Convert ‑ Pop Ups, Banners at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Pop Convert ‑ Pop Ups, Banners has the larger user base (8,271 reviews vs 28), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Gladly: AI Customer Support's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Pop Convert ‑ Pop Ups, Banners; mid-market and enterprise merchants with specific feature requirements should evaluate both — Gladly: AI Customer Support's 28-review base may include the workflow context that matches your specific use case better than Pop Convert ‑ Pop Ups, Banners's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Gladly: AI Customer Support audit • Pop Convert ‑ Pop Ups, Banners audit
| Keyword | Gladly | Pop Convert ‑ Pop Ups, Banners |
|---|---|---|
| support | #25 | #176 |
Not featured in any section recently.
| Signal | Gladly | Pop Convert ‑ Pop Ups, Banners |
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| Average rating | 4.7 ★ (28) | 4.9 ★ (8.3k) |
| Rating distribution | 5— 4— 3— 2— 1— | 596% 42% 31% 20% 11% |
| Reviews · last 7 days | — | +7 |
| Reviews · last 30 days | — | +37 |
| Reviews · last 90 days | — | +158 |
No reviews yet.
Both Gladly: AI Customer Support and Pop Convert ‑ Pop Ups, Banners offer paid plans only. Gladly: AI Customer Support starts at Free to install; Pop Convert ‑ Pop Ups, Banners starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Pop Convert ‑ Pop Ups, Banners has the higher average rating (4.9★ from 8,271 reviews) compared to Gladly: AI Customer Support (4.7★ from 28 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Gladly: AI Customer Support fits better if you prioritize broader integrations; Pop Convert ‑ Pop Ups, Banners is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Pop Convert ‑ Pop Ups, Banners has more onboarding documentation maturity (8,271 reviews vs 28), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Gladly: AI Customer Support typically suits early-stage and growth-mode stores based on its review-base composition (28 reviews). Pop Convert ‑ Pop Ups, Banners aligns more with established stores with steady traffic (8,271 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Judith is not only an amazing technical support representative who has solved my problems not just once, but many times—this applies to the entire team. You never have to wait more than a few seconds to get someone online, and they're always ready to help. I've never experienced customer support like this before.
This is the app I wish I'd known about from day one. It's robust, incredibly easy to use, and the customer service is absolutely excellent. What really stands out is the customer service. They're responsive, helpful, and genuinely invested in helping you succeed. I'm excited to dive deeper into all the features so I ca
Awesome add on app for your Shopify store! Streamlined and user friendly with great customer service.
Really great for when your just starting out as the app offers several features which would be much more expensive if using seperately on different apps. Very good customer service and Judith on the team has been very helpful
great experience
Migration support varies by app and category. Gladly: AI Customer Support and Pop Convert ‑ Pop Ups, Banners both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Gladly: AI Customer Support" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
