Gladly vs Marlie AI ‑ AI Receptionist

Gladly is an AI shopping assistant that helps shoppers find the right product, compare options, and check out without leaving the chat. Gladly remembers every conversation, so when a shopper asks about an order or comes back months later, it already knows what they bought and what they like. It connects to your Shopify catalog and orders, handles post-purchase questions like order status and returns, and brings in your team with full context when a person needs to step in.

Marlie is an AI receptionist that answers your store's phone 24/7. It looks up live orders to resolve "where's my order?" calls, answers questions about your products, shipping, and return policies, and takes messages with the details you need. When a caller needs a person, Marlie warm-transfers them to your team. It also blocks spam and robocalls, and saves a transcript, recording, and summary of every call, so nothing slips through.