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Field-level data| Gladly | Loox ‑ Product Reviews App | |
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| Screenshots | images | images |
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| Gladly | Loox ‑ Product Reviews App | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
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Convert more shoppers with visual product reviews, superpowered by AI
| Metric | Gladly: AI Customer Support | Loox ‑ Product Reviews App |
|---|---|---|
| Rating | 4.7 ★ | ★ 4.9 ★ |
| Total reviews | 28 | ★ 8.2k |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | 2 tiers | ★ 3 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 5 |
| Review velocity (30d) | — | 252 new |
| Languages | 1 supported | 1 supported |
| Listed since | Feb 2021 | Oct 2015 |
Loox ‑ Product Reviews App edges out Gladly: AI Customer Support on rating (4.9★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: Gladly: AI Customer Support at Free to install, Loox ‑ Product Reviews App at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Loox ‑ Product Reviews App has the larger user base (8,205 reviews vs 28), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Gladly: AI Customer Support's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Loox ‑ Product Reviews App; mid-market and enterprise merchants with specific feature requirements should evaluate both — Gladly: AI Customer Support's 28-review base may include the workflow context that matches your specific use case better than Loox ‑ Product Reviews App's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Gladly: AI Customer Support audit • Loox ‑ Product Reviews App audit
| Keyword | Gladly | Loox ‑ Product Reviews App |
|---|---|---|
| customer service ai | #18 | #86 |
| yotpo | #116 | #4 |
| ai customer support | #2 | #135 |
| ai support chatbot | #30 | #109 |
| ai customer service | #33 | #108 |
Not featured in any section recently.
| Signal | Gladly | Loox ‑ Product Reviews App |
|---|---|---|
| Average rating | 4.7 ★ (28) | 4.9 ★ (8.2k) |
| Rating distribution | 5— 4— 3— 2— 1— | 595% 43% 31% 20% 11% |
| Reviews · last 7 days | — | +34 |
| Reviews · last 30 days | — | +252 |
| Reviews · last 90 days | — | +982 |
No reviews yet.
Both Gladly: AI Customer Support and Loox ‑ Product Reviews App offer paid plans only. Gladly: AI Customer Support starts at Free to install; Loox ‑ Product Reviews App starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Loox ‑ Product Reviews App has the higher average rating (4.9★ from 8,205 reviews) compared to Gladly: AI Customer Support (4.7★ from 28 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Gladly: AI Customer Support fits better if you prioritize broader integrations; Loox ‑ Product Reviews App is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Loox ‑ Product Reviews App has more onboarding documentation maturity (8,205 reviews vs 28), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Gladly: AI Customer Support typically suits early-stage and growth-mode stores based on its review-base composition (28 reviews). Loox ‑ Product Reviews App aligns more with established stores with steady traffic (8,205 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
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Migration support varies by app and category. Gladly: AI Customer Support and Loox ‑ Product Reviews App both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Gladly: AI Customer Support" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
