Side-by-side comparison · 24 data points
Grow Sales with an AI Chatbot, Live Chat, Help Desk That Works with Your Customer Support Team 24/7
| AnswerAI Chatbot & Live Chat | Gladly | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Metric | AnswerAI Chatbot & Live Chat | Gladly: AI Customer Support |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.7 ★ |
| Total reviews | 19 | ★ 29 |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free plan available |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | ★ 4 tiers | 2 tiers |
| Listed features | 5 | 5 |
| Review velocity (30d) | 0 new | — |
| Languages | 1 supported | 1 supported |
| Listed since | Oct 2023 | Feb 2021 |
AnswerAI Chatbot & Live Chat edges out Gladly: AI Customer Support on rating (5.0★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.
Pricing entry tiers: AnswerAI Chatbot & Live Chat at Free trial available, Gladly: AI Customer Support at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to AnswerAI Chatbot & Live Chat; mid-market and enterprise merchants with specific feature requirements should evaluate both — Gladly: AI Customer Support's 29-review base may include the workflow context that matches your specific use case better than AnswerAI Chatbot & Live Chat's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: AnswerAI Chatbot & Live Chat audit • Gladly: AI Customer Support audit
| Keyword | AnswerAI Chatbot & Live Chat | Gladly |
|---|---|---|
| chatbot integration | #1 | Not ranked |
| chatbot automation | #3 | Not ranked |
| ai customer support | Not ranked | #4 |
| assisted customer support | Not ranked | #6 |
| ai live chat | #11 | Not ranked |
| Signal | AnswerAI Chatbot & Live Chat | Gladly |
|---|---|---|
| Average rating | 5.0 ★ (19) | 4.7 ★ (29) |
| Rating distribution | 595% 45% 30% 20% 10% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +0 | — |
| Reviews · last 30 days | +0 | — |
| Reviews · last 90 days | +0 | — |
Both AnswerAI Chatbot & Live Chat and Gladly: AI Customer Support offer paid plans only. AnswerAI Chatbot & Live Chat starts at Free trial available; Gladly: AI Customer Support starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
AnswerAI Chatbot & Live Chat has the higher average rating (5.0★ from 19 reviews) compared to Gladly: AI Customer Support (4.7★ from 29 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
AnswerAI Chatbot & Live Chat holds the higher average rating (5.0★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Gladly: AI Customer Support has the deeper published review base (29 vs 19), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
AnswerAI Chatbot & Live Chat typically suits early-stage and growth-mode teams based on its published review base (19 reviews). Gladly: AI Customer Support typically suits early-stage and growth-mode teams based on its published review base (29 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
We’ve been using AnswerAI at IDA Sports, and it’s been a total game-changer for our customer experience! The setup was super easy; we were up and running in no time. The app is really intuitive and easy to train the AI to answer any repetitive questions that come in. Our customers receive fast, helpful answers to the m
A slick app that was very easily integrated onto our store, but also backed by a great support team and regular check-in communication from a customer success manager.
Great customer service! Works very well.
We chose AnswerAi after comparing competitors, and it’s proven to be the best value for the features offered. Setup was straightforward, the bot learned our 1500+ product range quickly, and handling support, sales, and product enquiries has been seamless. Ben provided outstanding one-on-one support during setup. He met
Excellent App Great at helping customers get the info they need and so reducing customer service time Also learns about your products and services automatically which is a great help not seen on some other AI bots The support is spot on Very happy with this
No reviews yet.
Migration support varies by app and category. AnswerAI Chatbot & Live Chat and Gladly: AI Customer Support both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from AnswerAI Chatbot & Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
