Side-by-side comparison · 24 data points·37% similar
Live chat with real-time visitor monitoring and A.I. Chatbots! Increase sales and improve support.
| Formilla Live Chat + Chatbot | Jotform AI Chatbot ‑ Live Chat | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
Jotform AI Chatbot automates customer support & customer service, boosts conversions & sales
| Metric | Formilla Live Chat + Chatbot | Jotform AI Chatbot ‑ Live Chat |
|---|---|---|
| Rating | ★ 5.0 ★ | 3.9 ★ |
| Total reviews | 21 | ★ 35 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | — |
| Listed features | 4 | ★ 5 |
| Review velocity (30d) | 0 new | 0 new |
| Languages | 1 supported | 7 supported |
| Listed since | Jun 2014 | Apr 2025 |
Based on the data on this page, Formilla Live Chat + Chatbot is the stronger choice for most Shopify App Store merchants — 5.0★ vs Jotform AI Chatbot ‑ Live Chat's 3.9★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Formilla Live Chat + Chatbot at Free plan available, Jotform AI Chatbot ‑ Live Chat at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Formilla Live Chat + Chatbot; mid-market and enterprise merchants with specific feature requirements should evaluate both — Jotform AI Chatbot ‑ Live Chat's 35-review base may include the workflow context that matches your specific use case better than Formilla Live Chat + Chatbot's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Formilla Live Chat + Chatbot audit • Jotform AI Chatbot ‑ Live Chat audit
| Last updated | — | — |
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| Keyword | Formilla Live Chat + Chatbot | Jotform AI Chatbot ‑ Live Chat |
|---|---|---|
| chatbox | #78 | #31 |
| chatbot | #89 | #21 |
| live chat | #83 | #28 |
| chatbot ia | #75 | #39 |
| livechat | #113 | #14 |
| Signal | Formilla Live Chat + Chatbot | Jotform AI Chatbot ‑ Live Chat |
|---|---|---|
| Average rating | 5.0 ★ (21) | 3.9 ★ (35) |
| Rating distribution | 596% 44% 30% 20% 10% | 570% 410% 33% 20% 118% |
| Reviews · last 7 days | +0 | +0 |
| Reviews · last 30 days | +0 | +0 |
| Reviews · last 90 days | +0 | +3 |
Both Formilla Live Chat + Chatbot and Jotform AI Chatbot ‑ Live Chat offer paid plans only. Formilla Live Chat + Chatbot starts at Free plan available; Jotform AI Chatbot ‑ Live Chat starts at Free. Compare the per-tier features in the Pricing section above before committing.
Formilla Live Chat + Chatbot has the higher average rating (5.0★ from 21 reviews) compared to Jotform AI Chatbot ‑ Live Chat (3.9★ from 35 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Formilla Live Chat + Chatbot holds the higher average rating (5.0★ vs 3.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Jotform AI Chatbot ‑ Live Chat has the deeper published review base (35 vs 21), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Formilla Live Chat + Chatbot typically suits early-stage and growth-mode teams based on its published review base (21 reviews). Jotform AI Chatbot ‑ Live Chat typically suits early-stage and growth-mode teams based on its published review base (35 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
app is good and easy to navigate I recommend
BEST BEST SERVICE AND PRODUCT! I LOVE IT!
Nice one
A Very nice Live Chat App that was very easy to install and very helpful in connecting with my website visitors and answer all their questions while they browse the website! A must have for your website!! I Absolutely love it & recommend it!
It was a pleasure to chat with Brooke, she is amazing and helped us set it up and it’s full of awesome features. Thanks.
Easy to use.
I would like to formally express my dissatisfaction with both the chatbot implementation and the level of customer support we have received so far. The bot is currently performing terribly and is actively harming the customer experience on our website. It repeatedly confuses products, provides incorrect prices, invents
Migration support varies by app and category. Formilla Live Chat + Chatbot and Jotform AI Chatbot ‑ Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Formilla Live Chat + Chatbot" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
Eu gostei muito, ainda estou experimentando mas já me surpreendeu em como é fácil e extremamente eficaz!
