ReplyGuru vs Hosted

ReplyGuru collects storefront questions directly, translates each message into the merchant language, drafts editable replies, and sends the final response in the customer language. Workflow tools include DelayGuru for shipping-delay notices, ReturnGuru for return request drafts, ShipThreshold for free-shipping progress bars, and optional Auto-Reply for approved support categories.

Hosted Email gives your store business email on your own domain, so you can reply to customers from an address like you@yourstore.com rather than a free email provider. Mailboxes work with all modern email clients and mobile apps, so you can keep the email client you already use. You can also receive and reply to emails directly from your store's admin, and control which staff can access each mailbox. We also migrate your existing mailbox for you.