Side-by-side comparison · 24 data points
Deliver premium post-purchase experiences—get package protection, returns and exchanges, & more
| Extend Shopper Operations | Route ‑ Protection & Tracking | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
Automated customer segmentation. Personalized policies can boost margins, stop fraud, and grow LTV.
| Metric | Extend Shopper Operations | Route ‑ Protection & Tracking |
|---|---|---|
| Rating | ★ 4.7 ★ | 3.6 ★ |
| Total reviews | 22 | ★ 338 |
| Free plan | Yes | Yes |
| Pricing | Free | Free to install |
| Built for Shopify | — | — |
| Pricing tiers | — | 1 tier |
| Listed features | 4 | ★ 5 |
| Featured placements | — | 1 |
| Languages | 1 supported | 1 supported |
| Listed since | Nov 2021 | Jan 2019 |
Based on the data on this page, Extend Shopper Operations is the stronger choice for most Shopify App Store merchants — 4.7★ vs Route ‑ Protection & Tracking's 3.6★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Extend Shopper Operations at Free, Route ‑ Protection & Tracking at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Route ‑ Protection & Tracking has the larger user base (338 reviews vs 22), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Extend Shopper Operations's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Extend Shopper Operations; mid-market and enterprise merchants with specific feature requirements should evaluate both — Route ‑ Protection & Tracking's 338-review base may include the workflow context that matches your specific use case better than Extend Shopper Operations's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Extend Shopper Operations audit • Route ‑ Protection & Tracking audit
| Keyword | Extend Shopper Operations | Route ‑ Protection & Tracking |
|---|---|---|
| help desk solutions | #24 | Not ranked |
| order tracking | Not ranked | #46 |
| customer service | #150 | Not ranked |
| chatbot | #220 | Not ranked |
Not featured in any section recently.
Both Extend Shopper Operations and Route ‑ Protection & Tracking offer paid plans only. Extend Shopper Operations starts at Free; Route ‑ Protection & Tracking starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
Extend Shopper Operations has the higher average rating (4.7★ from 22 reviews) compared to Route ‑ Protection & Tracking (3.6★ from 338 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Extend Shopper Operations fits better if you prioritize rating consistency; Route ‑ Protection & Tracking is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Route ‑ Protection & Tracking has more onboarding documentation maturity (338 reviews vs 22), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Extend Shopper Operations typically suits early-stage and growth-mode stores based on its review-base composition (22 reviews). Route ‑ Protection & Tracking aligns more with early-stage and growth-mode stores (338 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Extend Shopper Operations and Route ‑ Protection & Tracking both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Extend Shopper Operations" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
