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Exchangely vs Returbo Returns & Exchanges
Side-by-side comparison
Exchangely
Automate returns & exchanges. Retain revenue with a self-serve portal and instant store credit
shopifyFree plan available
Returbo Returns & Exchanges
Turn refunds into exchanges and store credit. Return portal built for European brands and carriers.
shopifyFree trial available
At a glance
| Metric | Exchangely:Returns & Exchanges | Returbo Returns & Exchanges |
|---|---|---|
| Rating | — | 5.0 ★ |
| Total reviews | 0 | 97 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free trial available |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 3 | ★ 5 |
| Languages | 1 supported | 1 supported |
| Listed since | Apr 2026 | Jan 2023 |
AppRanks verdict
Generated from live data on this pageThe call
On the measured data here, Returbo Returns & Exchanges leads on more dimensions (3 vs 1). Pick Exchangely:Returns & Exchanges if one of the points where it leads is what you need.
Where Exchangely:Returns & Exchanges leads
- Lists a free plan; Returbo Returns & Exchanges doesn't.
Where Returbo Returns & Exchanges leads
- More published reviews: 97 vs 0.
- Ranks higher in Returns and exchanges: #24 vs #218 of 316.
- Lists Automated refunds, Compliance reports and Data privacy (+7 more) in its marketplace category features; Exchangely:Returns & Exchanges doesn't.
How this is generated
Built only from the Shopify App Store listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology
Read each app's audit: Exchangely:Returns & Exchanges audit • Returbo Returns & Exchanges audit
1. Listing metadata
Field-level data| Field | Exchangely | Returbo Returns & Exchanges |
|---|---|---|
| Tagline | ||
| Listing audit | 83/100 listing audit | 89/100 listing audit |
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
2. Pricing & plans
Marketplace-listed plans · paid plans cheapest first, not matched tier-for-tierTier
Exchangely
Returbo Returns & Exchanges
Free plan
Free
Free
- Returns/Exchanges Portal
- 10 requests/month
- Perfect for testing
No free plan listed
Paid plans
Starter
- 50 requests/month
- 2 team members
- 5 carriers
- Store Credit + Gift Card refunds
- Email notifications
- Basic analytics
Growth
- 250 requests/month
- 5 team members
- Unlimited carriers
- Custom portal branding
- Product-specific policies
- Exchange for different product
Pro
- Everything in Growth
- 1000 requests/month
- Unlimited team members
- White-label portal
- Full REST API access
- Advanced analytics + export
Core
- 1 shipping carrier
- 30 returns/exchange/complaints per month
- Autogenerated returnslips
- Two languages - English + one more
- Automated variant exchanges
- Complaints attach image + comment
- Withdrawal form EU Directive 2023/2673
Plus
- 3 shipping carriers
- 200 returns/exchange/complaints per mon
- Three languages - English + two more
- Attach images & comments to returns
- One Special dealine per request type
- Customize return form
- Different return locations per carrier
- Automatic tracking of returns
Premium
- 5 shipping carriers
- 600 returns/exchange/complaints per mon
- Rule customization
- Nudge Exchanges
- Upsell and Store credit
- Cancel group discounts (eg 3 for 2)
- Proforma (international invoices)
- Custom costs
Enterprise
- Unlimited shipping carriers
- 1500 returns/exchange/complaints per mon
- Dedicated development time
- Dedicated account manager
- All in Premium
3. Features
As listed by each developerExchangely
- Branded self-service portal for easy customer returns and exchanges.
- Turn refunds into revenue by allowing customers to swap for new items.
- Issue refunds via original payment, store credit,Bank Transfer,custom
Returbo Returns & Exchanges
- Replace return emails and spreadsheets with one branded return portal
- Let customers resolve returns, exchanges and claims themselves
- Shipping labels created and tracked automatically
- Require photos and comments on every claim before it reaches your team
- Offer an exchange or store credit before the refund is ever issued
4. Categories & rankings
Shared categories on the same row · in-category position inlineExchangely
Returbo Returns & Exchanges
—
Legal#33 of 678
5. Category features
Marketplace-curated features per categoryReturns and exchanges18 shared · 24 total
Only in Exchangely
None
Only in Returbo Returns & Exchanges
- Automated refunds
- Gift returns
- QR codes
- Multi-language
- Non-returnable items
- SMS notifications
Listed by both (18)
- Discount codes
- Exchanges
- Gift cards
- Manual refunds
- Replacements
- Store credit
- Analytics
- Automated approvals
- Custom branding
- Custom policies
- Email notifications
- Refund management
- Return portal
- Return reasons
- Return tracking
- Return windows
- Shipping labels
- Stock updates
Legal0 shared · 5 total
Only in Exchangely
None
Only in Returbo Returns & Exchanges
- Compliance reports
- Data privacy
- Terms and conditions
- Multi-language
- Widget position
6. Search rankings
Top 5 keywords · shared rankings prioritized| Keyword | Exchangely | Returbo Returns & Exchanges |
|---|---|---|
| returns and exchanges management | Not ranked | #8 |
| returns exchanges | Not ranked | #13 |
| returns and exchanges | Not ranked | #16 |
7. Activity in the last 90 days
Tracked changes · pricing, features, copy, screenshotsExchangely · 1 changes
- Nov 2descriptionListing copy updated
Returbo Returns & Exchanges · 2 changes
- Oct 21descriptionListing copy updated
- Aug 19descriptionListing copy updated
8. App details
Long-form descriptionExchangely
Stop losing revenue to refunds. Exchangely turns returns into exchanges with a branded, self-service portal that keeps profits in your store. The app automates the returns process, replacing manual email threads with a seamless way for customers to swap items for different sizes, colors, or store credit. Retain revenue by prioritizing exchanges over refunds and save time with a centralized dashboard for approvals. This builds trust by offering a reliable, consistent customer experience.
Returbo Returns & Exchanges
Still running returns through your inbox and a spreadsheet? Returbo moves the whole flow into a branded portal on your store, built for high-volume brands in the Nordics and EU. Customers register returns, exchanges and claims themselves, labels from PostNord, DHL and more are generated and tracked until the item is back on your shelf. Offer an exchange or store credit before the refund is issued. EU 2023/2673 withdrawal form included. Start free and prove it on your own returns before you pay.
Frequently asked
Common questions about this comparisonIs Exchangely:Returns & Exchanges or Returbo Returns & Exchanges cheaper?
Exchangely:Returns & Exchanges is cheaper to start with — it offers a free plan and Returbo Returns & Exchanges doesn't list one. Prices are as listed on the Shopify App Store; check what each tier includes in the Pricing section above.
Should I choose Exchangely:Returns & Exchanges or Returbo Returns & Exchanges?
AppRanks cannot separate these two on rating, because neither publishes one. Returbo Returns & Exchanges does carry the larger published review base (97 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Which is faster to set up, Exchangely:Returns & Exchanges or Returbo Returns & Exchanges?
Both apps are one-click installs from the Shopify App Store. AppRanks doesn't measure setup time directly; Returbo Returns & Exchanges has more published reviews to read for user-reported install experience (97 vs 0).
Which works better for small vs large Shopify App Store merchants?
AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the Shopify App Store data. What it can show: Exchangely:Returns & Exchanges has 0 published reviews; Returbo Returns & Exchanges has 97 published reviews. Compare plan limits and pricing tiers against your own volume.
Can I migrate data between Exchangely:Returns & Exchanges and Returbo Returns & Exchanges?
Migration support varies by app and category. Exchangely:Returns & Exchanges and Returbo Returns & Exchanges both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Exchangely:Returns & Exchanges" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
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