Side-by-side comparison · 24 data points
Save hours on returns and exchanges with a simple admin portal and optional customer self-serve.
| ExchangeIt Returns & Exchange | Outvio Returns and Helpdesk | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
Automated Exchanges. Powerful Help Desk software. Unlimited Tickets, Agents & Automations. All-in-1.
| Metric | ExchangeIt Returns & Exchange | Outvio Returns and Helpdesk |
|---|---|---|
| Rating | ★ 4.9 ★ | 4.6 ★ |
| Total reviews | ★ 94 | 27 |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free to install |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | ★ 3 tiers | 1 tier |
| Listed features | 5 | 5 |
| Languages | 1 supported | 5 supported |
| Listed since | Sep 2015 | Oct 2021 |
Based on the data on this page, ExchangeIt Returns & Exchange is the stronger choice for most Shopify App Store merchants — 4.9★ vs Outvio Returns and Helpdesk's 4.6★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: ExchangeIt Returns & Exchange at Free trial available, Outvio Returns and Helpdesk at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to ExchangeIt Returns & Exchange; mid-market and enterprise merchants with specific feature requirements should evaluate both — Outvio Returns and Helpdesk's 27-review base may include the workflow context that matches your specific use case better than ExchangeIt Returns & Exchange's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: ExchangeIt Returns & Exchange audit • Outvio Returns and Helpdesk audit
| Last updated | — | — |
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| Keyword | ExchangeIt Returns & Exchange | Outvio Returns and Helpdesk |
|---|---|---|
| returns and exchanges management | #16 | Not ranked |
| helpdesk software | Not ranked | #16 |
| returns exchanges | #17 | Not ranked |
| returns and exchanges | #17 | Not ranked |
| ai helpdesk software | Not ranked | #17 |
Both ExchangeIt Returns & Exchange and Outvio Returns and Helpdesk offer paid plans only. ExchangeIt Returns & Exchange starts at Free trial available; Outvio Returns and Helpdesk starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
ExchangeIt Returns & Exchange has the higher average rating (4.9★ from 94 reviews) compared to Outvio Returns and Helpdesk (4.6★ from 27 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
ExchangeIt Returns & Exchange holds the higher average rating (4.9★ vs 4.6★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. ExchangeIt Returns & Exchange has the deeper published review base (94 vs 27), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
ExchangeIt Returns & Exchange typically suits early-stage and growth-mode teams based on its published review base (94 reviews). Outvio Returns and Helpdesk typically suits early-stage and growth-mode teams based on its published review base (27 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. ExchangeIt Returns & Exchange and Outvio Returns and Helpdesk both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Outvio Returns and Helpdesk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
