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1. Listing metadata
Field-level data| ECF | Zigpoll Customer Surveys | |
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| Screenshots | images | images |
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| Last updated | — | — |
| ECF | Zigpoll Customer Surveys | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
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Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
| Metric | ECF: Contact Form Builder | Zigpoll Customer Surveys |
|---|---|---|
| Rating | 4.9 ★ | ★ 5.0 ★ |
| Total reviews | 40 | ★ 523 |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 3 tiers | ★ 4 tiers |
| Listed features | 3 | ★ 5 |
| Featured placements | — | 3 |
| Review velocity (30d) | 0 new | ★ 13 new |
| Languages | 1 supported | 1 supported |
| Listed since | Mar 2020 | Apr 2019 |
ECF: Contact Form Builder and Zigpoll Customer Surveys are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: ECF: Contact Form Builder at Free trial available, Zigpoll Customer Surveys at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Zigpoll Customer Surveys has the larger user base (523 reviews vs 40), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. ECF: Contact Form Builder's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: ECF: Contact Form Builder audit • Zigpoll Customer Surveys audit
| Keyword | ECF | Zigpoll Customer Surveys |
|---|---|---|
| product feedback | #23 | #3 |
| survey | #38 | #1 |
| feedback form | #69 | #1 |
| conditional logic | #164 | #16 |
| forms | #31 | #165 |
Not featured in any section recently.
| Signal | ECF | Zigpoll Customer Surveys |
|---|---|---|
| Average rating | 4.9 ★ (40) | 5.0 ★ (523) |
| Rating distribution | 593% 43% 33% 20% 13% | 598% 41% 30% 20% 10% |
| Reviews · last 7 days | +0 | +3 |
| Reviews · last 30 days | +0 | +13 |
| Reviews · last 90 days | +0 | +45 |
Both ECF: Contact Form Builder and Zigpoll Customer Surveys offer paid plans only. ECF: Contact Form Builder starts at Free trial available; Zigpoll Customer Surveys starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
ECF: Contact Form Builder (4.9★, 40 reviews) and Zigpoll Customer Surveys (5.0★, 523 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. ECF: Contact Form Builder fits better if you prioritize broader integrations; Zigpoll Customer Surveys is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Zigpoll Customer Surveys has more onboarding documentation maturity (523 reviews vs 40), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
ECF: Contact Form Builder typically suits early-stage and growth-mode stores based on its review-base composition (40 reviews). Zigpoll Customer Surveys aligns more with early-stage and growth-mode stores (523 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Thanks for helping out. Good customer care service
ECF is an excellent App that has helped us gather user data for numerous projects. The customer support team is also very responsive and always quick to assist.
Really nice app and the customer support has been over and above. Thank you!
The tool is intuitive to use. The forms fulfilled exactly what we were looking for. The customer support and developers were extremely helpful, responsive, and quickly resolved an issue we had.
This app is incredibly user-friendly, with outstanding support and excellent service!
This app has exactly what my company needed for a post-purchase questionnaire. There was functionality I needed, so I contacted support and they were able to add it in under a week. Great customer service and great app.
Migration support varies by app and category. ECF: Contact Form Builder and Zigpoll Customer Surveys both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from ECF: Contact Form Builder" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
great survey app
Excellent customer support!
Very easy to set up and provides great insights. Would definitely recommend it!
