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1. Listing metadata
Field-level data| Dondy | Figu ‑ AI Chatbot & Live Chat | |
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| Dondy | Figu ‑ AI Chatbot & Live Chat | |
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Built for growing stores. Support your customers with 24/7 AI chat thats live in minutes.
| Metric | Dondy: WhatsApp Marketing+Chat | Figu ‑ AI Chatbot & Live Chat |
|---|---|---|
| Rating | 4.8 ★ | ★ 5.0 ★ |
| Total reviews | ★ 780 | 1 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | 4 | — |
| Languages | 5 supported | 1 supported |
| Listed since | Mar 2023 | Dec 2025 |
Figu ‑ AI Chatbot & Live Chat edges out Dondy: WhatsApp Marketing+Chat on rating (5.0★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: Dondy: WhatsApp Marketing+Chat at Free plan available, Figu ‑ AI Chatbot & Live Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Dondy: WhatsApp Marketing+Chat has the larger user base (780 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Figu ‑ AI Chatbot & Live Chat's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Figu ‑ AI Chatbot & Live Chat; mid-market and enterprise merchants with specific feature requirements should evaluate both — Dondy: WhatsApp Marketing+Chat's 780-review base may include the workflow context that matches your specific use case better than Figu ‑ AI Chatbot & Live Chat's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Dondy: WhatsApp Marketing+Chat audit • Figu ‑ AI Chatbot & Live Chat audit
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| Keyword | Dondy | Figu ‑ AI Chatbot & Live Chat |
|---|---|---|
| ai chatbot | #41 | #76 |
| ai live chat | #56 | #82 |
| live chat | #42 | #100 |
| chatbot | #51 | #94 |
| chat | #3 | #189 |
Not featured in any section recently.
Both Dondy: WhatsApp Marketing+Chat and Figu ‑ AI Chatbot & Live Chat offer paid plans only. Dondy: WhatsApp Marketing+Chat starts at Free plan available; Figu ‑ AI Chatbot & Live Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Figu ‑ AI Chatbot & Live Chat has the higher average rating (5.0★ from 1 reviews) compared to Dondy: WhatsApp Marketing+Chat (4.8★ from 780 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Dondy: WhatsApp Marketing+Chat fits better if you prioritize broader integrations; Figu ‑ AI Chatbot & Live Chat is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Dondy: WhatsApp Marketing+Chat has more onboarding documentation maturity (780 reviews vs 1), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Dondy: WhatsApp Marketing+Chat typically suits early-stage and growth-mode stores based on its review-base composition (780 reviews). Figu ‑ AI Chatbot & Live Chat aligns more with early-stage and growth-mode stores (1 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Dondy: WhatsApp Marketing+Chat and Figu ‑ AI Chatbot & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Figu ‑ AI Chatbot & Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
