Side-by-side comparison · 24 data points
Collect unlimited customer feedback, verified reviews, and NPS for actionable CX insights.
| Bizrate Customer Feedback | Delighted Post‑Delivery Survey | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — |
Automatically send post-delivery surveys measuring customer experience, including NPS, CSAT and more
| Metric | Bizrate Customer Feedback | Delighted Post‑Delivery Survey |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.8 ★ |
| Total reviews | ★ 14 | 6 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | — | 3 tiers |
| Listed features | 5 | 5 |
| Languages | 1 supported | 1 supported |
| Listed since | Nov 2023 | Oct 2014 |
Bizrate Customer Feedback edges out Delighted Post‑Delivery Survey on rating (5.0★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.
Pricing entry tiers: Bizrate Customer Feedback at Free plan available, Delighted Post‑Delivery Survey at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Bizrate Customer Feedback; mid-market and enterprise merchants with specific feature requirements should evaluate both — Delighted Post‑Delivery Survey's 6-review base may include the workflow context that matches your specific use case better than Bizrate Customer Feedback's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Bizrate Customer Feedback audit • Delighted Post‑Delivery Survey audit
| Keyword | Bizrate Customer Feedback | Delighted Post‑Delivery Survey |
|---|---|---|
| survey | #312 | #515 |
| product feedback | #86 | #461 |
| feedback form | #25 | #238 |
Both Bizrate Customer Feedback and Delighted Post‑Delivery Survey offer paid plans only. Bizrate Customer Feedback starts at Free plan available; Delighted Post‑Delivery Survey starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Bizrate Customer Feedback has the higher average rating (5.0★ from 14 reviews) compared to Delighted Post‑Delivery Survey (4.8★ from 6 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Bizrate Customer Feedback holds the higher average rating (5.0★ vs 4.8★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Bizrate Customer Feedback has the deeper published review base (14 vs 6), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Bizrate Customer Feedback typically suits early-stage and growth-mode teams based on its published review base (14 reviews). Delighted Post‑Delivery Survey typically suits early-stage and growth-mode teams based on its published review base (6 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Bizrate Customer Feedback and Delighted Post‑Delivery Survey both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Delighted Post‑Delivery Survey" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
