Side-by-side comparison · 24 data points
Track, prioritize, and resolve customer issues in real time with a dedicated complaint page.
| Complaint Guru | Convi | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Metric | Complaint Guru | Convi: AI Helpdesk & Chatbot |
|---|---|---|
| Rating | 4.2 ★ | ★ 5.0 ★ |
| Total reviews | 4 | ★ 13 |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | 3 tiers | ★ 4 tiers |
| Listed features | 3 | ★ 5 |
| Review velocity (30d) | — | 0 new |
| Languages | 1 supported | 8 supported |
| Listed since | Sep 2024 | Jun 2025 |
Based on the data on this page, Convi: AI Helpdesk & Chatbot is the stronger choice for most Shopify App Store merchants — 5.0★ vs Complaint Guru's 4.2★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Complaint Guru at Free trial available, Convi: AI Helpdesk & Chatbot at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Convi: AI Helpdesk & Chatbot; mid-market and enterprise merchants with specific feature requirements should evaluate both — Complaint Guru's 4-review base may include the workflow context that matches your specific use case better than Convi: AI Helpdesk & Chatbot's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Complaint Guru audit • Convi: AI Helpdesk & Chatbot audit
| Last updated | — | — |
|---|
| Keyword | Complaint Guru | Convi |
|---|---|---|
| help desk | #62 | #10 |
| support | #1053 | #15 |
| helpdesk | #1251 | #10 |
| customer support | #160 | #107 |
| Signal | Complaint Guru | Convi |
|---|---|---|
| Average rating | 4.2 ★ (4) | 5.0 ★ (13) |
| Rating distribution | 5— 4— 3— 2— 1— | 591% 40% 30% 20% 19% |
| Reviews · last 7 days | — | +0 |
| Reviews · last 30 days | — | +0 |
| Reviews · last 90 days | — | +1 |
No reviews yet.
Both Complaint Guru and Convi: AI Helpdesk & Chatbot offer paid plans only. Complaint Guru starts at Free trial available; Convi: AI Helpdesk & Chatbot starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Convi: AI Helpdesk & Chatbot has the higher average rating (5.0★ from 13 reviews) compared to Complaint Guru (4.2★ from 4 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Convi: AI Helpdesk & Chatbot holds the higher average rating (5.0★ vs 4.2★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Convi: AI Helpdesk & Chatbot has the deeper published review base (13 vs 4), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Complaint Guru typically suits early-stage and growth-mode teams based on its published review base (4 reviews). Convi: AI Helpdesk & Chatbot typically suits early-stage and growth-mode teams based on its published review base (13 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Excellent!!!!
Was very imprssed with the pretty much instant help i recieved from Sean. Fixed my issues straight away and didnt cause any issues. Great service! Thanks!!
Great support in helping with a minor customisation plus they respond well to feature suggestions which is good.
The support from this app is unmatched. I am absolutely pleased with Shawn best agent of the whole year
Me han ayudado en todo, ha sido una atención excelente y rápida, Muchas Gracias!!!!
Migration support varies by app and category. Complaint Guru and Convi: AI Helpdesk & Chatbot both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Complaint Guru" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
