Side-by-side comparison · 24 data points
Chat & sell directly on your store with the assistance of AI and automation.
| Chative ‑ Live chat & Chatbot | CWILL Order Tracking | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
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| Developer | ||
Formerly ParcelPanel & ParcelWILL: cut WISMOs, protect revenue, build loyalty, and drive more sales.
| Metric | Chative ‑ Live chat & Chatbot | CWILL Order Tracking |
|---|---|---|
| Rating | 1.0 ★ | ★ 5.0 ★ |
| Total reviews | 1 | ★ 3.2k |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | 3 tiers | ★ 4 tiers |
| Listed features | 4 | ★ 5 |
| Featured placements | — | 3 |
| Languages | 1 supported | 21 supported |
| Listed since | May 2022 | Jan 2019 |
Based on the data on this page, CWILL Order Tracking is the stronger choice for most Shopify App Store merchants — 5.0★ vs Chative ‑ Live chat & Chatbot's 1.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Chative ‑ Live chat & Chatbot at Free to install, CWILL Order Tracking at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
CWILL Order Tracking has the larger user base (3,153 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Chative ‑ Live chat & Chatbot's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to CWILL Order Tracking; mid-market and enterprise merchants with specific feature requirements should evaluate both — Chative ‑ Live chat & Chatbot's 1-review base may include the workflow context that matches your specific use case better than CWILL Order Tracking's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Chative ‑ Live chat & Chatbot audit • CWILL Order Tracking audit
| Listed |
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| Last updated | — | — |
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| Keyword | Chative ‑ Live chat & Chatbot | CWILL Order Tracking |
|---|---|---|
| live chat | #121 | #75 |
| livechat | #148 | #81 |
| order tracking | #240 | #3 |
| messenger chat | #224 | #236 |
Not featured in any section recently.
No tracked changes.
Both Chative ‑ Live chat & Chatbot and CWILL Order Tracking offer paid plans only. Chative ‑ Live chat & Chatbot starts at Free to install; CWILL Order Tracking starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
CWILL Order Tracking has the higher average rating (5.0★ from 3,153 reviews) compared to Chative ‑ Live chat & Chatbot (1.0★ from 1 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
CWILL Order Tracking holds the higher average rating (5.0★ vs 1.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. CWILL Order Tracking has the deeper published review base (3,153 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Chative ‑ Live chat & Chatbot typically suits early-stage and growth-mode teams based on its published review base (1 reviews). CWILL Order Tracking typically suits early-stage and growth-mode teams based on its published review base (3,153 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Chative ‑ Live chat & Chatbot and CWILL Order Tracking both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Chative ‑ Live chat & Chatbot" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
