Side-by-side comparison · 24 data points
| Chat ON Desk | Helium Customer Fields | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
Create customer sign-up forms as unique as your business, and save custom data to customer accounts.
| Metric | Chat ON Desk | Helium Customer Fields |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.6 ★ |
| Total reviews | 4 | ★ 314 |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free trial available |
| Built for Shopify | — | — |
| Pricing tiers | 1 tier | ★ 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 1 |
| Review velocity (30d) | — | 21 new |
| Languages | 1 supported | 1 supported |
| Listed since | Jun 2024 | Jul 2015 |
Based on the data on this page, Chat ON Desk is the stronger choice for most Shopify App Store merchants — 5.0★ vs Helium Customer Fields's 4.6★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Chat ON Desk at Free to install, Helium Customer Fields at Free trial available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Helium Customer Fields has the larger user base (314 reviews vs 4), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Chat ON Desk's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Chat ON Desk; mid-market and enterprise merchants with specific feature requirements should evaluate both — Helium Customer Fields's 314-review base may include the workflow context that matches your specific use case better than Chat ON Desk's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Chat ON Desk audit • Helium Customer Fields audit
| Keyword | Chat ON Desk | Helium Customer Fields |
|---|---|---|
| registration form | #81 | #14 |
| registration forms | #81 | #16 |
| registration | #236 | #51 |
Not featured in any section recently.
No tracked changes.
| Signal | Chat ON Desk | Helium Customer Fields |
|---|---|---|
| Average rating | 5.0 ★ (4) | 4.6 ★ (314) |
| Rating distribution | 5— 4— 3— 2— 1— | 577% 47% 312% 20% 15% |
| Reviews · last 7 days | — | +6 |
| Reviews · last 30 days | — | +21 |
| Reviews · last 90 days | — | +43 |
No reviews yet.
Both Chat ON Desk and Helium Customer Fields offer paid plans only. Chat ON Desk starts at Free to install; Helium Customer Fields starts at Free trial available. Compare the per-tier features in the Pricing section above before committing.
Chat ON Desk has the higher average rating (5.0★ from 4 reviews) compared to Helium Customer Fields (4.6★ from 314 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Chat ON Desk fits better if you prioritize rating consistency; Helium Customer Fields is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Helium Customer Fields has more onboarding documentation maturity (314 reviews vs 4), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Chat ON Desk typically suits early-stage and growth-mode stores based on its review-base composition (4 reviews). Helium Customer Fields aligns more with early-stage and growth-mode stores (314 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Chat ON Desk and Helium Customer Fields both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Chat ON Desk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
App works well for custom registration forms where you need confirmation steps, document uploads, and email confirmations. It also syncs well with Shopify admin for all customer data including tags, tax collection, and more. I have been using this app for years, and never had an issue.
Awesome support thanks Jakin !
Their customer support is phenomenal. They went above and beyond with an issue with my theme. Very highly recommended.
