Side-by-side comparison · 24 data points
Connect your store with your helpdesk. See customer orders, perform refunds and create new orders.
| ChargeDesk | Alpaca | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Metric | ChargeDesk | Alpaca: Pack, Pickup, Deliver |
|---|---|---|
| Rating | — | 5.0 ★ |
| Total reviews | 0 | 46 |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free to install |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 3 | ★ 5 |
| Languages | 1 supported | 1 supported |
| Listed since | Jul 2021 | Aug 2020 |
Based on the data on this page, Alpaca: Pack, Pickup, Deliver is the stronger choice for most Shopify App Store merchants — 5.0★ vs ChargeDesk's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: ChargeDesk at Free trial available, Alpaca: Pack, Pickup, Deliver at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Alpaca: Pack, Pickup, Deliver; mid-market and enterprise merchants with specific feature requirements should evaluate both — ChargeDesk's 0-review base may include the workflow context that matches your specific use case better than Alpaca: Pack, Pickup, Deliver's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: ChargeDesk audit • Alpaca: Pack, Pickup, Deliver audit
| Keyword | ChargeDesk | Alpaca |
|---|---|---|
| helpdesk | #73 | Not ranked |
| helpdesk software | #219 | Not ranked |
| ai helpdesk | #225 | Not ranked |
Both ChargeDesk and Alpaca: Pack, Pickup, Deliver offer paid plans only. ChargeDesk starts at Free trial available; Alpaca: Pack, Pickup, Deliver starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
Alpaca: Pack, Pickup, Deliver holds the higher average rating (5.0★ vs 0.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Alpaca: Pack, Pickup, Deliver has the deeper published review base (46 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
ChargeDesk typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Alpaca: Pack, Pickup, Deliver typically suits early-stage and growth-mode teams based on its published review base (46 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. ChargeDesk and Alpaca: Pack, Pickup, Deliver both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from ChargeDesk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
