Side-by-side comparison · 24 data points
Secure your store with chargeback defense & hunt down order problems before they impact fulfillment.
| Trouble Tracker | Chargeback | Chargeback Specialist | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — |
Chargeback Dispute Specialist fights, wins and prevents Chargebacks & Fraud for you, hands-free.
| Metric | Trouble Tracker | Chargeback | Chargeback Specialist |
|---|---|---|
| Rating | 3.6 ★ | ★ 5.0 ★ |
| Total reviews | 5 | ★ 16 |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free trial available |
| Built for Shopify | — | — |
| Pricing tiers | 1 tier | ★ 4 tiers |
| Listed features | 3 | ★ 4 |
| Languages | 1 supported | 1 supported |
| Listed since | Jun 2023 | Aug 2024 |
Based on the data on this page, Chargeback Specialist is the stronger choice for most Shopify App Store merchants — 5.0★ vs Trouble Tracker | Chargeback's 3.6★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Trouble Tracker | Chargeback at Free to install, Chargeback Specialist at Free trial available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Chargeback Specialist; mid-market and enterprise merchants with specific feature requirements should evaluate both — Trouble Tracker | Chargeback's 5-review base may include the workflow context that matches your specific use case better than Chargeback Specialist's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Trouble Tracker | Chargeback audit • Chargeback Specialist audit
| Keyword | Trouble Tracker | Chargeback | Chargeback Specialist |
|---|---|---|
| chargeback dispute management | Not ranked | #2 |
| chargeback | Not ranked | #9 |
| chargebacks | Not ranked | #10 |
Both Trouble Tracker | Chargeback and Chargeback Specialist offer paid plans only. Trouble Tracker | Chargeback starts at Free to install; Chargeback Specialist starts at Free trial available. Compare the per-tier features in the Pricing section above before committing.
Chargeback Specialist has the higher average rating (5.0★ from 16 reviews) compared to Trouble Tracker | Chargeback (3.6★ from 5 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Chargeback Specialist holds the higher average rating (5.0★ vs 3.6★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Chargeback Specialist has the deeper published review base (16 vs 5), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Trouble Tracker | Chargeback typically suits early-stage and growth-mode teams based on its published review base (5 reviews). Chargeback Specialist typically suits early-stage and growth-mode teams based on its published review base (16 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Trouble Tracker | Chargeback and Chargeback Specialist both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Trouble Tracker | Chargeback" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
