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1. Listing metadata
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| BOB | Richpanel | |
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| Tagline | ||
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| Screenshots | images | images |
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| Metric | BOB: WhatsApp Marketing + AI | Richpanel: AI Customer Support |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.9 ★ |
| Total reviews | 81 | ★ 139 |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free trial available |
| Built for Shopify | — | — |
| Pricing tiers | 1 tier | ★ 3 tiers |
| Listed features | 5 | 5 |
| Languages | 1 supported | 1 supported |
| Listed since | Oct 2023 | Nov 2019 |
BOB: WhatsApp Marketing + AI and Richpanel: AI Customer Support are evenly matched on rating (5.0★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: BOB: WhatsApp Marketing + AI at Free trial available, Richpanel: AI Customer Support at Free trial available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Richpanel: AI Customer Support has the larger user base (139 reviews vs 81), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. BOB: WhatsApp Marketing + AI's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: BOB: WhatsApp Marketing + AI audit • Richpanel: AI Customer Support audit
| Keyword | BOB | Richpanel |
|---|---|---|
| customer support tool | #17 | #2 |
| customer support chatbot | #34 | #3 |
| support | #36 | #12 |
| ai customer support | #57 | #1 |
| ai chat support | #46 | #14 |
No tracked changes.
Both BOB: WhatsApp Marketing + AI and Richpanel: AI Customer Support offer paid plans only. BOB: WhatsApp Marketing + AI starts at Free trial available; Richpanel: AI Customer Support starts at Free trial available. Compare the per-tier features in the Pricing section above before committing.
BOB: WhatsApp Marketing + AI (5.0★, 81 reviews) and Richpanel: AI Customer Support (4.9★, 139 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
BOB: WhatsApp Marketing + AI holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Richpanel: AI Customer Support has the deeper published review base (139 vs 81), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
BOB: WhatsApp Marketing + AI typically suits early-stage and growth-mode teams based on its published review base (81 reviews). Richpanel: AI Customer Support typically suits early-stage and growth-mode teams based on its published review base (139 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. BOB: WhatsApp Marketing + AI and Richpanel: AI Customer Support both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from BOB: WhatsApp Marketing + AI" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
