Side-by-side comparison · 24 data points
Automate the live chat customer support in one place with Focal Helpdesk and Chat Widget
| Focal Live Chat & Helpdesk | Loox ‑ Product Reviews App | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
Convert more shoppers with visual product reviews, superpowered by AI
| Metric | Focal Live Chat & Helpdesk | Loox ‑ Product Reviews App |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.9 ★ |
| Total reviews | 1 | ★ 9.6k |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | — | 3 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 5 |
| Review velocity (30d) | — | 431 new |
| Languages | 1 supported | 1 supported |
| Listed since | Mar 2021 | Oct 2015 |
Focal Live Chat & Helpdesk and Loox ‑ Product Reviews App are evenly matched on rating (5.0★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: Focal Live Chat & Helpdesk at Free plan available, Loox ‑ Product Reviews App at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Loox ‑ Product Reviews App has the larger user base (9,596 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Focal Live Chat & Helpdesk's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Focal Live Chat & Helpdesk audit • Loox ‑ Product Reviews App audit
| Keyword | Focal Live Chat & Helpdesk | Loox ‑ Product Reviews App |
|---|---|---|
| ai helpdesk software | #141 | #70 |
| ai helpdesk | #149 | #68 |
| live chat app | #203 | #62 |
| ai live chat | #166 | #154 |
Not featured in any section recently.
No tracked changes.
| Signal | Focal Live Chat & Helpdesk | Loox ‑ Product Reviews App |
|---|---|---|
| Average rating | 5.0 ★ (1) | 4.9 ★ (9.6k) |
| Rating distribution | 5— 4— 3— 2— 1— | 594% 44% 31% 20% 11% |
| Reviews · last 7 days | — | +73 |
| Reviews · last 30 days | — | +431 |
| Reviews · last 90 days | — | +1.1k |
No reviews yet.
Both Focal Live Chat & Helpdesk and Loox ‑ Product Reviews App offer paid plans only. Focal Live Chat & Helpdesk starts at Free plan available; Loox ‑ Product Reviews App starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Focal Live Chat & Helpdesk (5.0★, 1 reviews) and Loox ‑ Product Reviews App (4.9★, 9,596 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
Focal Live Chat & Helpdesk holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Loox ‑ Product Reviews App has the deeper published review base (9,596 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Focal Live Chat & Helpdesk typically suits early-stage and growth-mode teams based on its published review base (1 reviews). Loox ‑ Product Reviews App typically suits established teams with steady usage based on its published review base (9,596 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
heel gemakkelijk in gebruik en overzichtelijk. echte aanrader
Great review app.
Migration support varies by app and category. Focal Live Chat & Helpdesk and Loox ‑ Product Reviews App both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Focal Live Chat & Helpdesk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
