Ava AI ‑ AI Voice Agents vs Reponse

Transform your store's customer service. After install, you get a dedicated number and Ava syncs products, orders, and policies. On inbound calls, Ava answers product and policy questions, looks up orders, texts tracking numbers & can process refunds while the shopper is on the line. Calls are recorded and transcribed. On outbound, Ava calls shoppers who abandon checkout, answers objections, and can text the checkout link mid-call. Train Ava from docs, pasted text, catalog scan, or URL crawl.

Reponse runs customer experience inside your Shopify admin: a shared inbox with human live chat, tickets with assignment and SLA, customer profiles and segments, loyalty points and referrals. Add as many team members as you need. The AI agents work from day one: they guide shoppers to checkout, find orders and start returns in the chat, sort tickets and draft replies. Your team takes over at any time.