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Ava AI ‑ AI Voice Agents vs Lumen
Side-by-side comparison
Ava AI ‑ AI Voice Agents
Ava answers support calls and recovers abandoned carts by phone.
shopifyFree plan available
At a glance
| Metric | Ava AI ‑ AI Voice Agents | Lumen: Order Tracking & AI |
|---|---|---|
| Rating | 5.0 ★ | — |
| Total reviews | 7 | 0 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Pricing tiers | 3 tiers | ★ 4 tiers |
| Listed features | 3 | ★ 5 |
| Languages | 1 supported | 1 supported |
| Listed since | Sep 2025 | May 2026 |
AppRanks verdict
Generated from live data on this pageThe call
Ava AI and Lumen each lead on different measured dimensions — pick by the one that matters most to you.
Where Ava AI leads
- Ranks higher in Helpdesk: #37 vs #238 of 318.
- Lists AI summaries, Phone and SMS in its marketplace category features; Lumen doesn't.
Where Lumen leads
- Lists a free plan; Ava AI doesn't.
- Lists Auto-reply, Chatbot and Escalation (+4 more) in its marketplace category features; Ava AI doesn't.
How this is generated
Built only from the Shopify App Store listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology
Read each app's audit: Ava AI ‑ AI Voice Agents audit • Lumen: Order Tracking & AI audit
1. Listing metadata
Field-level data| Field | Ava AI ‑ AI Voice Agents | Lumen |
|---|---|---|
| Tagline | ||
| Listing audit | 88/100 listing audit | 89/100 listing audit |
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
2. Pricing & plans
Marketplace-listed plans · paid plans cheapest first, not matched tier-for-tierTier
Ava AI ‑ AI Voice Agents
Lumen
Free plan
No free plan listed
Free
Free
- 50 conversations per month
- Tracking page, form and AI chat
- Storefront in 4 languages
- Human handoff with tickets
- Custom bot name and tone
Paid plans
Support
- 24/7 inbound AI receptionist
- 100 call minutes included monthly
- SMS integration
- Call recordings & transcripts
- Dedicated business phone number
- $0.10/min after included minutes
Recover
- Everything in Support
- Outbound abandoned cart recovery calls
- 400 call minutes included monthly
- Email integration
- Custom voice cloned from your audio
- $0.08/min after included minutes
Scale
- Everything in Recover
- 1,500 call minutes included monthly
- Up to 5 AI agents & 20 phone numbers
- Multiple phone numbers per agent
- Priority support
- $0.07/min after included minutes
Pro
- Everything in Free
- 700 conversations per month
- Email alerts for new tickets
- Basic analytics and CSV export
- Weekly summary reports
- Remove Lumen branding
- Widget position control
Pro+
- Everything in Pro
- 1,500 conversations per month
- Advanced analytics dashboard
- Sentiment trends over time
- De-escalation insights
- Custom AI persona and prompts
- Custom bot avatar upload
Scale
- Everything in Pro+
- 3,500 conversations per month
- Priority support
3. Features
As listed by each developerAva AI ‑ AI Voice Agents
- Answers inbound support calls 24/7 on a dedicated store number.
- Looks up orders, edits items, and processes refunds on the call.
- Calls shoppers who abandon checkout and texts discount links to convert them.
Lumen
- Tracking page at /apps/lumen-widget/track with no theme editing needed
- Tracking form block for any page that works alongside your current chat app
- AI assistant answers order, shipping, return and refund questions
- Delivered but missing? Tickets arrive with the carrier's delivery evidence
- Speaks your store's language: English, Spanish, French and German
4. Categories & rankings
Shared categories on the same row · in-category position inline5. Category features
Marketplace-curated features per categoryHelpdesk2 shared · 12 total
Only in Ava AI ‑ AI Voice Agents
- Phone
- SMS
- AI summaries
Only in Lumen
- Chatbot
- Self-service
- Auto-reply
- Escalation
- Order tracking
- Reports
- Ticketing
Listed by both (2)
- AI responses
- Analytics
6. Search rankings
Top 5 keywords · shared rankings prioritized| Keyword | Ava AI ‑ AI Voice Agents | Lumen |
|---|---|---|
| helpdesk | #81 | #233 |
| ai customer service | #14 | Not ranked |
| answers | #14 | Not ranked |
| help center | Not ranked | #227 |
7. Activity in the last 90 days
Tracked changes · pricing, features, copy, screenshotsAva AI ‑ AI Voice Agents · 8 changes
- Oct 21descriptionListing copy updated
- Oct 1descriptionListing copy updated
- Sep 3descriptionListing copy updated
- Aug 18descriptionListing copy updated
- Aug 18descriptionListing copy updated
- Aug 18descriptionListing copy updated
- Aug 18descriptionListing copy updated
- Aug 18featuresFeatures list updated
Lumen · 7 changes
- Nov 2descriptionListing copy updated
- Nov 2descriptionListing copy updated
- Nov 2descriptionListing copy updated
- Nov 2descriptionListing copy updated
- Nov 2descriptionListing copy updated
- Nov 2featuresFeatures list updated
- Nov 2descriptionListing copy updated
8. App details
Long-form descriptionAva AI ‑ AI Voice Agents
Transform your store's customer service. After install, you get a dedicated number and Ava syncs products, orders, and policies. On inbound calls, Ava answers product and policy questions, looks up orders, texts tracking numbers & can process refunds while the shopper is on the line. Calls are recorded and transcribed. On outbound, Ava calls shoppers who abandon checkout, answers objections, and can text the checkout link mid-call. Train Ava from docs, pasted text, catalog scan, or URL crawl.
Lumen
"Where is my order?" is the question every store answers most. Lumen answers it for you. Shoppers enter their order or tracking number and checkout email, and get a plain-language status with every shipment and carrier link. Add a tracking page, a tracking form on any page, an AI chat assistant, or all three. Already use another chat app? Add only the form. When a shopper needs a person, Lumen creates a ticket with a summary for your team. It answers in English, Spanish, French or German.
Frequently asked
Common questions about this comparisonIs Ava AI ‑ AI Voice Agents or Lumen: Order Tracking & AI cheaper?
Lumen: Order Tracking & AI is cheaper to start with — it offers a free plan and Ava AI ‑ AI Voice Agents doesn't list one. Prices are as listed on the Shopify App Store; check what each tier includes in the Pricing section above.
Should I choose Ava AI ‑ AI Voice Agents or Lumen: Order Tracking & AI?
AppRanks cannot separate these two on rating, because neither publishes one. Ava AI ‑ AI Voice Agents does carry the larger published review base (7 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Which is faster to set up, Ava AI ‑ AI Voice Agents or Lumen: Order Tracking & AI?
Both apps are one-click installs from the Shopify App Store. AppRanks doesn't measure setup time directly; Ava AI ‑ AI Voice Agents has more published reviews to read for user-reported install experience (7 vs 0).
Which works better for small vs large Shopify App Store merchants?
AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the Shopify App Store data. What it can show: Ava AI ‑ AI Voice Agents has 7 published reviews; Lumen: Order Tracking & AI has 0 published reviews. Compare plan limits and pricing tiers against your own volume.
Can I migrate data between Ava AI ‑ AI Voice Agents and Lumen: Order Tracking & AI?
Migration support varies by app and category. Ava AI ‑ AI Voice Agents and Lumen: Order Tracking & AI both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Lumen: Order Tracking & AI" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
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