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1. Listing metadata
Field-level data| AskWell | TenChaty | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| AskWell | TenChaty | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Metric | AskWell: AI FAQ & Accordion | TenChaty: AI Chatbot+Live Chat |
|---|---|---|
| Rating | — | 5.0 ★ |
| Total reviews | 0 | 4 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 2 tiers | ★ 4 tiers |
| Listed features | 5 | 5 |
| Languages | 1 supported | 1 supported |
| Listed since | May 2026 | Oct 2025 |
Based on the data on this page, TenChaty: AI Chatbot+Live Chat is the stronger choice for most Shopify App Store merchants — 5.0★ vs AskWell: AI FAQ & Accordion's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: AskWell: AI FAQ & Accordion at Free plan available, TenChaty: AI Chatbot+Live Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to TenChaty: AI Chatbot+Live Chat; mid-market and enterprise merchants with specific feature requirements should evaluate both — AskWell: AI FAQ & Accordion's 0-review base may include the workflow context that matches your specific use case better than TenChaty: AI Chatbot+Live Chat's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: AskWell: AI FAQ & Accordion audit • TenChaty: AI Chatbot+Live Chat audit
| Keyword | AskWell | TenChaty |
|---|---|---|
| faq chatbot | #238 | #103 |
No tracked changes.
Both AskWell: AI FAQ & Accordion and TenChaty: AI Chatbot+Live Chat offer paid plans only. AskWell: AI FAQ & Accordion starts at Free plan available; TenChaty: AI Chatbot+Live Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
AppRanks cannot separate these two on rating, because neither publishes one. TenChaty: AI Chatbot+Live Chat does carry the larger published review base (4 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. TenChaty: AI Chatbot+Live Chat has the deeper published review base (4 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
AskWell: AI FAQ & Accordion typically suits early-stage and growth-mode teams based on its published review base (0 reviews). TenChaty: AI Chatbot+Live Chat typically suits early-stage and growth-mode teams based on its published review base (4 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. AskWell: AI FAQ & Accordion and TenChaty: AI Chatbot+Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from AskWell: AI FAQ & Accordion" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
