TenChaty: AI Chatbot+Live Chat for Shopify App Store
TenChaty: AI Chatbot+Live Chat is the #17 ranked faq app on Shopify, with a 5.0 average rating from 4 reviews, with a free plan available, as of Sep 6, 2026.
TenChaty: AI Chatbot+Live Chat is a Shopify App Store app by Tencent Cloud International Pte. Ltd., launched October 2025. With a rating of 5.0★ from 4 reviews, it currently ranks #17 in the FAQ category.
AppRanks data: TenChaty: AI Chatbot+Live Chat ranks #17 in FAQ on Shopify App Store, placing it in the top 13% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
TenChaty: AI Chatbot+Live Chat is a category-leading Shopify app with a limited review volume. It is listed in the FAQ category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 4 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Tencent Cloud International Pte. Ltd. — established developer track record
Cons
- −Limited review base (4) — ratings can shift significantly with new feedback
Looking to switch from TenChaty: AI Chatbot+Live Chat?
See TenChaty: AI Chatbot+Live Chat's alternatives ranked by audit score, rating, and review velocity.
About TenChaty: AI Chatbot+Live Chat
How TenChaty: AI Chatbot+Live Chat works
Stop losing sales to unanswered questions and time zone gaps. TenChaty, a customer support solution by Tencent Cloud, combines an intelligent AI chatbot with a powerful live chat platform designed specifically for Shopify merchants. Get instant, 24/7 customer support and FAQs in multiple languages, seamless agent handoff, and deep sales insights — all set up in under 3 minutes.
Screenshots
Key features
- Provide instant, 24/7 customer support with advanced AI sales assistance
- Upload docs, set FAQs, discounts and prompts. AI learns fast, answers accurately
- Manage conversations with your team from any channel in one inbox
- Let customers track and inquire about orders directly in the chat
- Ready-to-go, Zero Code AI Agent trained on your store details
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Accordion Content SectionsAdd accordion sections to organize content and improve user experience.niche
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.table-stakes
- AI GenerationGenerate content and responses using advanced AI algorithms.niche
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.common
- Behavior TrackingAnalyze user behavior to improve engagement and retention.common
- Business Hours ManagementSet and manage your business operating hours effectively.differentiator
- Cart RecoveryRecover lost sales by reminding customers of their abandoned carts.differentiator
- Chat FlowsCreate structured chat flows to guide conversations effectively.differentiator
- Customer FeedbackCollect and analyze feedback from customers to improve products.niche
- Customer Insights AnalysisGain actionable insights from customer data to drive decisions.differentiator
- Custom Template CreationCreate and manage custom templates for your store's design.niche
- Emoji and Sticker SupportEnhance communication with emojis and stickers in chats.differentiator
- FAQ PageCreate and manage FAQ pages to address common customer inquiries.niche
- Font and Color CustomizationCustomize the font style and color to match your brand identity.table-stakes
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.differentiator
- Instant AnswersDeliver immediate answers to customer questions for enhanced support.niche
- Live Chat SupportEngage with support agents in real-time through live chat.table-stakes
- Multi-Language SupportOffer a multilingual experience for your customers.common
- Product RecommendationsProvide personalized product recommendations to boost sales.table-stakes
- Push NotificationsDeliver real-time updates and alerts directly to users' devices.common
- Quick RepliesProvide instant responses to common customer inquiries.table-stakes
- Real-Time TranslationTranslate content instantly for a global audience.differentiator
- Store UpdatesManage and apply bulk updates for orders and inventory seamlessly.common
- Product TabsOrganize product information into tabs for better user experience.niche
- Tagging SystemImplement a tagging system to enhance organization and searchability.differentiator
- Unlimited Chat HistoryAccess unlimited chat and conversation history for customer interactions.niche
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.table-stakes
- Chat WidgetImplement a chat widget to facilitate real-time customer support.common
- Sales InsightsAnalyze sales data to uncover trends and improve sales strategies.
Pricing plans
Free
|
Standard9.90/month
|
Most popular Pro24.90/month
|
Plus99/month
|
Category rankings
As of Sep 7, 2026See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
TenChaty: AI Chatbot+Live Chat ranks for 35 keywords across Shopify App Store. Here are the top 3:
- Rank #7
- Rank #23
- Rank #24
Competitors & alternatives
TenChaty: AI Chatbot+Live Chat doesn't have curated competitor matchups yet. Other tracked faq apps on Shopify:
Frequently asked questions
What is TenChaty: AI Chatbot+Live Chat?
TenChaty: AI Chatbot+Live Chat is an app for Shopify. It currently holds a 5.0-star rating from 4 merchant reviews, and it has been listed on the marketplace since 2025. It is listed under the FAQ category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Tencent Cloud International Pte. Ltd.
Is TenChaty: AI Chatbot+Live Chat free?
TenChaty: AI Chatbot+Live Chat offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Standard, Pro, Plus unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses TenChaty: AI Chatbot+Live Chat?
TenChaty: AI Chatbot+Live Chat is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the FAQ category on Shopify.
Where does TenChaty: AI Chatbot+Live Chat rank on Shopify?
TenChaty: AI Chatbot+Live Chat currently sits at position #17 in the FAQ category on Shopify. That places it in the top 12% of 140 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.