Asks vs Ticket Flow ‑ Better support

Asks installs an AI agent that knows your store. It reads your products, policies, and pages and matches your brand — no flows to build. Shoppers ask in their own words; it recommends from your live catalog, adds to cart, and hands over checkout. If someone isn't ready, it captures their email and follows up. It answers order tracking 24/7 in the customer's language and hands tough questions to your team with a summary, in one inbox for web chat, WhatsApp, Instagram, Messenger, and email.

TicketFlow provides a simple ticketing system for customer support. Customers can open a support ticket from a storefront support page, pick one of their own orders, attach files, and follow the conversation. Merchants can create tickets in the admin by selecting a customer and picking an order, then reply with attachments, update ticket status, and manage tickets in bulk. TicketFlow can also create internal-only tickets that are not visible to customers.