Side-by-side comparison · 24 data points
Allows customers to contact store owner/manager using support ticket
| ARCS Support Ticketing System | Shopify Flow | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Metric | ARCS Support Ticketing System | Shopify Flow |
|---|---|---|
| Rating | 1.0 ★ | ★ 4.7 ★ |
| Total reviews | 1 | ★ 14k |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | — |
| Listed features | 3 | 3 |
| Featured placements | — | 3 |
| Review velocity (30d) | — | 938 new |
| Languages | 1 supported | 1 supported |
| Listed since | Feb 2022 | Sep 2017 |
Based on the data on this page, Shopify Flow is the stronger choice for most Shopify App Store merchants — 4.7★ vs ARCS Support Ticketing System's 1.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: ARCS Support Ticketing System at Free trial available, Shopify Flow at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Shopify Flow has the larger user base (13,816 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. ARCS Support Ticketing System's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Shopify Flow; mid-market and enterprise merchants with specific feature requirements should evaluate both — ARCS Support Ticketing System's 1-review base may include the workflow context that matches your specific use case better than Shopify Flow's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: ARCS Support Ticketing System audit • Shopify Flow audit
| Keyword | ARCS Support Ticketing System | Shopify Flow |
|---|---|---|
| customer support automation | #239 | #220 |
Not featured in any section recently.
| Signal | ARCS Support Ticketing System | Shopify Flow |
|---|---|---|
| Average rating | 1.0 ★ (1) | 4.7 ★ (14k) |
| Rating distribution | 5— 4— 3— 2— 1— | 585% 49% 33% 21% 12% |
| Reviews · last 7 days | — | +218 |
| Reviews · last 30 days | — | +938 |
| Reviews · last 90 days | — | +2.7k |
No reviews yet.
Both ARCS Support Ticketing System and Shopify Flow offer paid plans only. ARCS Support Ticketing System starts at Free trial available; Shopify Flow starts at Free. Compare the per-tier features in the Pricing section above before committing.
Shopify Flow has the higher average rating (4.7★ from 13,816 reviews) compared to ARCS Support Ticketing System (1.0★ from 1 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Shopify Flow holds the higher average rating (4.7★ vs 1.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Shopify Flow has the deeper published review base (13,816 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
ARCS Support Ticketing System typically suits early-stage and growth-mode teams based on its published review base (1 reviews). Shopify Flow typically suits established teams with steady usage based on its published review base (13,816 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. ARCS Support Ticketing System and Shopify Flow both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from ARCS Support Ticketing System" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
It did exactly what i asked for.