Side-by-side comparison · 24 data points·1% similar
All-in-one contact form builder app to create custom forms, customer approval features, & lock pages
| SureCust Forms Builder, Locks | Jotform AI Chatbot ‑ Live Chat | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
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| Listed |
Jotform AI Chatbot automates customer support & customer service, boosts conversions & sales
| Metric | SureCust Forms Builder, Locks | Jotform AI Chatbot ‑ Live Chat |
|---|---|---|
| Rating | ★ 4.9 ★ | 3.8 ★ |
| Total reviews | ★ 98 | 31 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | Yes | Yes |
| Pricing tiers | — | 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | 1 | — |
| Review velocity (30d) | ★ 3 new | 1 new |
| Languages | 1 supported | 7 supported |
| Listed since | Feb 2024 | Apr 2025 |
Based on the data on this page, SureCust Forms Builder, Locks is the stronger choice for most Shopify App Store merchants — 4.9★ vs Jotform AI Chatbot ‑ Live Chat's 3.8★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: SureCust Forms Builder, Locks at Free plan available, Jotform AI Chatbot ‑ Live Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to SureCust Forms Builder, Locks; mid-market and enterprise merchants with specific feature requirements should evaluate both — Jotform AI Chatbot ‑ Live Chat's 31-review base may include the workflow context that matches your specific use case better than SureCust Forms Builder, Locks's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: SureCust Forms Builder, Locks audit • Jotform AI Chatbot ‑ Live Chat audit
| Last updated | — | — |
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| Keyword | SureCust Forms Builder, Locks | Jotform AI Chatbot ‑ Live Chat |
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| survey | #14 | #151 |
Not featured in any section recently.
| Signal | SureCust Forms Builder, Locks | Jotform AI Chatbot ‑ Live Chat |
|---|---|---|
| Average rating | 4.9 ★ (98) | 3.8 ★ (31) |
| Rating distribution | 5100% 40% 30% 20% 10% | 567% 411% 33% 20% 119% |
| Reviews · last 7 days | +1 | +0 |
| Reviews · last 30 days | +3 | +1 |
| Reviews · last 90 days | +16 | +6 |
Both SureCust Forms Builder, Locks and Jotform AI Chatbot ‑ Live Chat offer paid plans only. SureCust Forms Builder, Locks starts at Free plan available; Jotform AI Chatbot ‑ Live Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
SureCust Forms Builder, Locks has the higher average rating (4.9★ from 98 reviews) compared to Jotform AI Chatbot ‑ Live Chat (3.8★ from 31 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. SureCust Forms Builder, Locks fits better if you prioritize rating consistency; Jotform AI Chatbot ‑ Live Chat is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. SureCust Forms Builder, Locks has more onboarding documentation maturity (98 reviews vs 31), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Amazing Support. Have spent time helping me with the installation process.Many features have been configured successfully. Thank you so much Nick
Love the app it's a great option for those of us who are on the smaller side but starting to scale up! I had an urgent request and within 45 mins they had responded to my email and got us back up and running!
Super easy and convenient :)
Very useful app with great features.
We are using this app for custom forms with individual fields on our Shopify store and it works exactly as we need it to. The form setup is flexible, easy to use and integrates well into our website.We recently had a few questions regarding email notifications and small adjustments, and the support was incredibly frien
I would like to formally express my dissatisfaction with both the chatbot implementation and the level of customer support we have received so far. The bot is currently performing terribly and is actively harming the customer experience on our website. It repeatedly confuses products, provides incorrect prices, invents
SureCust Forms Builder, Locks typically suits early-stage and growth-mode stores based on its review-base composition (98 reviews). Jotform AI Chatbot ‑ Live Chat aligns more with early-stage and growth-mode stores (31 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. SureCust Forms Builder, Locks and Jotform AI Chatbot ‑ Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Jotform AI Chatbot ‑ Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
You need to add a lazy loader feature, or something similar as it is slowing down my page load speed. After testing in Google Insights, my mobile load speed is 27, and my desktop load speed is 50. And as you may know this is a big factor for Google search results.
