Side-by-side comparison · 24 data points
Order tracking & automated shipping notifications for merchants to reduce WISMO and drive more sales
| 17TRACK Order Tracking | ChatBot.com AI Bot Builder | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
Add a chatbot to your store with a few clicks. Improve your customer engagement and conversion.
| Metric | 17TRACK Order Tracking | ChatBot.com AI Bot Builder |
|---|---|---|
| Rating | 4.9 ★ | ★ 5.0 ★ |
| Total reviews | ★ 4.3k | 2 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free trial available |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | ★ 4 tiers | 3 tiers |
| Listed features | 4 | ★ 5 |
| Featured placements | 2 | — |
| Languages | 19 supported | 1 supported |
| Listed since | Jan 2021 | Feb 2022 |
17TRACK Order Tracking and ChatBot.com AI Bot Builder are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: 17TRACK Order Tracking at Free plan available, ChatBot.com AI Bot Builder at Free trial available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
17TRACK Order Tracking has the larger user base (4,302 reviews vs 2), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. ChatBot.com AI Bot Builder's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: 17TRACK Order Tracking audit • ChatBot.com AI Bot Builder audit
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| Keyword | 17TRACK Order Tracking | ChatBot.com AI Bot Builder |
|---|---|---|
| order tracking | #1 | #238 |
Not featured in any section recently.
Both 17TRACK Order Tracking and ChatBot.com AI Bot Builder offer paid plans only. 17TRACK Order Tracking starts at Free plan available; ChatBot.com AI Bot Builder starts at Free trial available. Compare the per-tier features in the Pricing section above before committing.
17TRACK Order Tracking (4.9★, 4,302 reviews) and ChatBot.com AI Bot Builder (5.0★, 2 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
ChatBot.com AI Bot Builder holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. 17TRACK Order Tracking has the deeper published review base (4,302 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
17TRACK Order Tracking typically suits early-stage and growth-mode teams based on its published review base (4,302 reviews). ChatBot.com AI Bot Builder typically suits early-stage and growth-mode teams based on its published review base (2 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. 17TRACK Order Tracking and ChatBot.com AI Bot Builder both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from ChatBot.com AI Bot Builder" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
