Side-by-side comparison · 24 data points
| Survey & Form | Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
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Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.
| Metric | Survey & Form | Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) |
|---|---|---|
| Rating | — | 4.9 ★ |
| Total reviews | 0 | 1k |
| Free plan | ★ Yes | — |
| Pricing | freemium | paid |
| Built for Shopify | — | — |
| Pricing tiers | ★ 3 tiers | 1 tier |
| Listed features | ★ 7 | 3 |
| Languages | 1 supported | 1 supported |
| Listed since | Jan 2026 | May 2010 |
Based on the data on this page, Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) is the stronger choice for most Salesforce AppExchange merchants — 4.9★ vs Survey & Form's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, Survey & Form offers a free tier (freemium) while Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) starts at paid. For early-stage stores or merchants validating fit, the free-tier path lets you run the app on real orders before committing budget. Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) has the larger user base (1,042 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Survey & Form's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT); mid-market and enterprise merchants with specific feature requirements should evaluate both — Survey & Form's 0-review base may include the workflow context that matches your specific use case better than Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)'s broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Survey & Form audit • Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) audit
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| Keyword | Survey & Form | Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) |
|---|---|---|
| contact form | #120 | #70 |
| feedback | #87 | #118 |
Survey & Form is the cheaper option — it offers a free plan (freemium). Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) starts at paid. Both publish their pricing on the Salesforce AppExchange marketplace; AppRanks mirrors what's listed on each refresh cycle.
It depends on what you're optimizing for. Survey & Form fits better if you prioritize broader integrations; Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange marketplace. Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) has more onboarding documentation maturity (1,042 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Survey & Form typically suits early-stage and growth-mode stores based on its review-base composition (0 reviews). Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) aligns more with early-stage and growth-mode stores (1,042 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Survey & Form and Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Survey & Form" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
