Can I migrate data between Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) and Revueforce - Ratings & Reviews Platform for Salesforce Commerce Cloud?

Migration support varies by app and category. Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) and Revueforce - Ratings & Reviews Platform for Salesforce Commerce Cloud both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Revueforce - Ratings & Reviews Platform for Salesforce Commerce Cloud" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Vonage for Service vs Revueforce - Ratings — Salesforce

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) vs Revueforce - Ratings & Reviews Platform for Salesforce Commerce Cloud

Side-by-side comparison · 24 data points

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

4.9·1kreviews

Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.

salesforcepaid

1. Listing metadata

Field-level data

	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	Revueforce - Ratings & Reviews Platform for Salesforce Commerce Cloud
Tagline	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars	“Revueforce is a Ratings & Reviews platform built for B2C Commerce. It enables brands to collect, moderate, and showcase customer reviews across product pages to build trust, driving conversions, and improving how your products appear in search results.”252 chars
Description	1144 / 2000 chars57% used	805 / 2000 chars40% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Vonage	Ranosys Technologies

At a glance

8 metrics · auto-computed

Feature comparison between Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) and Revueforce - Ratings & Reviews Platform for Salesforce Commerce Cloud
Metric	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	Revueforce - Ratings & Reviews Platform for Salesforce Commerce Cloud
Rating	4.9 ★	—
Total reviews	1k	0
Free plan	—	★ Yes
Pricing	paid	free
Pricing tiers	1 tier	—
Listed features	★ 9	6
Languages	1 supported	1 supported
Listed since	May 2010	Mar 2025

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) is the stronger choice for most Salesforce AppExchange admins — 4.9★ vs Revueforce - Ratings & Reviews Platform for Salesforce Commerce Cloud's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, Revueforce - Ratings & Reviews Platform for Salesforce Commerce Cloud offers a free tier (free) while Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) has the larger user base (1,044 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Revueforce - Ratings & Reviews Platform for Salesforce Commerce Cloud's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT); mid-market and enterprise admins with specific feature requirements should evaluate both — Revueforce - Ratings & Reviews Platform for Salesforce Commerce Cloud's 0-review base may include the workflow context that matches your specific use case better than Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)'s broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) audit • Revueforce - Ratings & Reviews Platform for Salesforce Commerce Cloud audit

Listed	May 22, 2010	March 13, 2025

Last updated	—	—

3. Features

As listed by each developer

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

DESIGNED FOR SALESFORCE Vonage Partner Contact Center is a deep integration where voice is natively embedded into Agentforce Voice. Calls generate Voice Call records instead of Tasks, enabling rich Salesforce-native workflows and real-time transcription.
WORKS SEAMLESSLY WITH SALESFORCE OMNI-CHANNEL Use voice with Salesforce digital channels, performing intelligent call routing, emails, chats, social & SOS requests to the appropriate agent using powerful business logic to create a consistent CX.
CONVERSATION ANALYZER Transcription data, sentiment analysis, and interaction categories are synced directly to Salesforce CRM records, giving a unified view of the customer journey and enabling advanced reporting within Salesforce records.
ADVANCED REPORTING AND DASHBOARDS Vonage Partner Contact Center delivers built-in reports and dashboards covering call outcomes, Agent and Call Summary records - giving teams full visibility into contact center performance directly within Salesforce.
OMNI-CHANNEL PRESENCE SYNCRHONIZATION Vonage Partner Contact Center integrates with Salesforce OmniChannel so the agent states stay in sync across both platforms - if an agent is busy in Contact Center, they appear busy in Salesforce and vice versa.
CALL LOGGING & DATA When a call is made or received through Vonage Partner Contact Center, the relevant Salesforce record is automatically surfaced for the agent — giving instant access to customer context — while the Voice Call object is updated.
AGENTFORCE Power Agentforce across Service and Sales. SIP integration enables AI agents to handle inbound interactions autonomously — escalating seamlessly to a human agent with full context preserved.
SALES ENGAGEMENT AND CONNECT DIALER Agents can initiate outbound calls directly from Salesforce records with a single click.
SKILLS-BASED ROUTING Vonage Partner Contact Center allows Salesforce to delegate routing decisions for supported interactions enabling skills-based routing

Revueforce - Ratings & Reviews Platform for Salesforce Commerce Cloud

Capture Authentic Customer Voice Collect genuine product reviews directly from customers and showcase real experiences that help build credibility and guide confident purchasing decisions.
Build Trust with Social Proof Highlight customer feedback where it matters most. Real reviews help shoppers trust your brand, reduce hesitation, and improve product discovery.
AI-Powered Review Moderation Leverage AI-driven moderation to automatically detect spam, inappropriate content, and irrelevant feedback, ensuring only high-quality and meaningful reviews appear on your store.
Seamless Salesforce Integration Built for Salesforce Commerce Cloud, Revueforce integrates with Service Cloud, CRM, Loyalty, and Data Cloud to create a connected ecosystem for customer feedback and engagement.
Boost Visibility with Google Star Ratings Make your products stand out on Google with star ratings displayed directly in search results attracting more shoppers before they even reach your site.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	Revueforce - Ratings & Reviews Platform for Salesforce Commerce Cloud
feedback	#118	#58

7. App details

Long-form description · keyword frequency

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm2×1.13%
crystal2×1.13%
crystal clear2×1.13%
depend2×1.13%

Revueforce - Ratings & Reviews Platform for Salesforce Commerce Cloud

Purpose-built for Salesforce B2C Commerce, RevueForce helps retailers collect more, higher-quality reviews and present them in displays that drive customer engagement, confidence, and conversions. The platform includes configurable review forms, automated post-purchase email collection, and complete creative control over how reviews appear on your storefront — matching your brand guidelines. This platform is natively integrated with Salesforce Service Cloud, Marketing Cloud and Salesforce CRM. The platform also includes easy-to-use analytics and reporting that surface valuable insights into customer experiences and preferences. These insights help brands and retailers identify areas for improvement, address customer concerns, and tailor their products or services to better meet customer needs.

Top keywords

customer4×3.85%
platform3×2.88%
salesforce3×2.88%
cloud2×1.92%
includes2×1.92%
insights2×1.92%
retailers2×1.92%
reviews2×1.92%

Frequently asked

Common questions about this comparison

Is Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Revueforce - Ratings & Reviews Platform for Salesforce Commerce Cloud cheaper?

Revueforce - Ratings & Reviews Platform for Salesforce Commerce Cloud is the cheaper option — it offers a free plan (free). Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Should I choose Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Revueforce - Ratings & Reviews Platform for Salesforce Commerce Cloud?

AppRanks cannot separate these two on rating, because neither publishes one. Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) does carry the larger published review base (1,044 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Revueforce - Ratings & Reviews Platform for Salesforce Commerce Cloud?

Both apps are one-click installs from the Salesforce AppExchange. Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) has the deeper published review base (1,044 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) typically suits early-stage and growth-mode teams based on its published review base (1,044 reviews). Revueforce - Ratings & Reviews Platform for Salesforce Commerce Cloud typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) vs Revueforce - Ratings & Reviews Platform for Salesforce Commerce Cloud

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

1. Listing metadata

Revueforce - Ratings & Reviews Platform for Salesforce Commerce Cloud

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) · 2 changes

Revueforce - Ratings & Reviews Platform for Salesforce Commerce Cloud · 0 changes

7. App details

Frequently asked

Is Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Revueforce - Ratings & Reviews Platform for Salesforce Commerce Cloud cheaper?

Should I choose Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Revueforce - Ratings & Reviews Platform for Salesforce Commerce Cloud?

Which is faster to set up, Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Revueforce - Ratings & Reviews Platform for Salesforce Commerce Cloud?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

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Can I migrate data between Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) and Revueforce - Ratings & Reviews Platform for Salesforce Commerce Cloud?