Reputation Studio by 1440 | Customer Ratings and Reviews, Q&A, Social Comments
Customer feedback is everywhere—but managing reviews, Q&A, ratings, and social comments across multiple channels doesn't have to be. Reputation Studio centralizes product reviews, location reviews, app reviews, and customer questions from 50+ channels directly inside Salesforce Service Cloud, giving teams a single workspace to monitor, respond, automate, and report. With Agentforce, AI-powered response recommendations, intelligent routing, approval workflows, customizable dashboards, and Voice of Customer analytics help brands respond faster while maintaining consistent, on-brand customer experiences. Every review and response is synchronized with Salesforce for case management, reporting, automation, and actionable customer insights. Trusted by enterprise brands across retail, CPG, travel, and hospitality, Reputation Studio helps organizations reduce response times, increase review volume by 12%, improve average ratings by 0.12 stars, and save 50+ agent hours per month—turning customer feedback into better products, better service, and stronger brand reputation.
Top keywords
- customer6×4.23%
- reviews4×2.82%
- reputation3×2.11%
- response3×2.11%
- 122×1.41%
- 502×1.41%
- better2×1.41%
- brands2×1.41%
- channels2×1.41%
- customer feedback2×1.41%
- feedback2×1.41%
- ratings2×1.41%
DaVinci Toolkit for Salesforce Voice
DaVinci is an extensible integration platform designed to align Contact Centers and CRMs. It connects Salesforce Voice with enterprise-grade telephony systems, including on-premise and cloud-based CCaaS platforms. How It Works: Layered Application Design: Pre-built connectors for rapid deployment Low-code/no-code configuration for quick customization Full SDK for bespoke, enterprise-grade integrations Unified Agent Desktop: Embed voice controls directly in Salesforce Voice Enable real-time screen pop, call controls, and dispositioning Data-Driven Service Enablement: Consolidate voice and CRM data in one interface Surface real-time insights for agents and supervisors Provider-Agnostic Infrastructure: Supports Avaya, Teams (phone & meeting), Cisco, Genesys, NICE CXone, AWS, and others Avoids vendor lock-in, future-proofing CX investment Security & Compliance: Enterprise-grade encryption and auditability Aligned with industry standards (HIPAA, PCI, etc.) Why It Matters: DaVinci separates business logic from infrastructure. That means IT and CX teams stay agile, no matter what platform the contact center runs on.
Top keywords
- voice4×2.76%
- enterprise-grade3×2.07%
- contact2×1.38%
- controls2×1.38%
- cx2×1.38%
- davinci2×1.38%
- infrastructure2×1.38%
- platform2×1.38%
