ChatBox - Salesforce Chat & WhatsApp Business vs Mitto SMS for Salesforce

Based on the data on this page, ChatBox - Salesforce Chat & WhatsApp Business is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Mitto SMS for Salesforce's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

On pricing, Mitto SMS for Salesforce offers a free tier (free_to_install) while ChatBox - Salesforce Chat & WhatsApp Business starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Recommended by size: small/early-stage admins who need fast install and low risk should default to ChatBox - Salesforce Chat & WhatsApp Business; mid-market and enterprise admins with specific feature requirements should evaluate both — Mitto SMS for Salesforce's 0-review base may include the workflow context that matches your specific use case better than ChatBox - Salesforce Chat & WhatsApp Business's broader-but-shallower coverage.

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Is ChatBox - Salesforce Chat & WhatsApp Business or Mitto SMS for Salesforce cheaper?

Mitto SMS for Salesforce is the cheaper option — it offers a free plan (free_to_install). ChatBox - Salesforce Chat & WhatsApp Business starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Should I choose ChatBox - Salesforce Chat & WhatsApp Business or Mitto SMS for Salesforce?

AppRanks cannot separate these two on rating, because neither publishes one. ChatBox - Salesforce Chat & WhatsApp Business does carry the larger published review base (16 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, ChatBox - Salesforce Chat & WhatsApp Business or Mitto SMS for Salesforce?

Both apps are one-click installs from the Salesforce AppExchange. ChatBox - Salesforce Chat & WhatsApp Business has the deeper published review base (16 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

ChatBox - Salesforce Chat & WhatsApp Business typically suits early-stage and growth-mode teams based on its published review base (16 reviews). Mitto SMS for Salesforce typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between ChatBox - Salesforce Chat & WhatsApp Business and Mitto SMS for Salesforce?

Migration support varies by app and category. ChatBox - Salesforce Chat & WhatsApp Business and Mitto SMS for Salesforce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Mitto SMS for Salesforce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.