Should I choose Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Relatable - Excel-Like Multi-Object Multi-Layer Lists?

Relatable - Excel-Like Multi-Object Multi-Layer Lists holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Relatable - Excel-Like Multi-Object Multi-Layer Lists?

Both apps are one-click installs from the Salesforce AppExchange. Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) has the deeper published review base (1,044 vs 15), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) typically suits early-stage and growth-mode teams based on its published review base (1,044 reviews). Relatable - Excel-Like Multi-Object Multi-Layer Lists typically suits early-stage and growth-mode teams based on its published review base (15 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Vonage for Service vs Relatable — Salesforce

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) vs Relatable - Excel-Like Multi-Object Multi-Layer Lists

Side-by-side comparison · 24 data points

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

4.9·1kreviews

Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.

salesforcepaid

1. Listing metadata

Field-level data

	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	Relatable - Excel-Like Multi-Object Multi-Layer Lists
Tagline	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars	“Build flexible multi-object, multi-layer views packed with powerful productivity features. ✅ Inline create, edit, and filter ✅ Conditional formatting, grouping, and totals ✅ Manage files or export to CSV ✅ Embed in any app or record page and more! ”251 chars
Description	1144 / 2000 chars57% used	845 / 2000 chars42% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Vonage	Comet Apps

At a glance

8 metrics · auto-computed

Feature comparison between Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) and Relatable - Excel-Like Multi-Object Multi-Layer Lists
Metric	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	Relatable - Excel-Like Multi-Object Multi-Layer Lists
Rating	4.9 ★	★ 5.0 ★
Total reviews	★ 1k	15
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	★ 2 tiers
Listed features	★ 9	3
Languages	1 supported	1 supported
Listed since	May 2010	Feb 2024

AppRanks verdict

Generated from live data on this page

The call

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) and Relatable - Excel-Like Multi-Object Multi-Layer Lists are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.

Pricing

Pricing entry tiers: Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) at paid, Relatable - Excel-Like Multi-Object Multi-Layer Lists at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) has the larger user base (1,044 reviews vs 15), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Relatable - Excel-Like Multi-Object Multi-Layer Lists's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) audit • Relatable - Excel-Like Multi-Object Multi-Layer Lists audit

Listed	May 22, 2010	February 26, 2024

Last updated	—	—

3. Features

As listed by each developer

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

DESIGNED FOR SALESFORCE Vonage Partner Contact Center is a deep integration where voice is natively embedded into Agentforce Voice. Calls generate Voice Call records instead of Tasks, enabling rich Salesforce-native workflows and real-time transcription.
WORKS SEAMLESSLY WITH SALESFORCE OMNI-CHANNEL Use voice with Salesforce digital channels, performing intelligent call routing, emails, chats, social & SOS requests to the appropriate agent using powerful business logic to create a consistent CX.
CONVERSATION ANALYZER Transcription data, sentiment analysis, and interaction categories are synced directly to Salesforce CRM records, giving a unified view of the customer journey and enabling advanced reporting within Salesforce records.
ADVANCED REPORTING AND DASHBOARDS Vonage Partner Contact Center delivers built-in reports and dashboards covering call outcomes, Agent and Call Summary records - giving teams full visibility into contact center performance directly within Salesforce.
OMNI-CHANNEL PRESENCE SYNCRHONIZATION Vonage Partner Contact Center integrates with Salesforce OmniChannel so the agent states stay in sync across both platforms - if an agent is busy in Contact Center, they appear busy in Salesforce and vice versa.
CALL LOGGING & DATA When a call is made or received through Vonage Partner Contact Center, the relevant Salesforce record is automatically surfaced for the agent — giving instant access to customer context — while the Voice Call object is updated.
AGENTFORCE Power Agentforce across Service and Sales. SIP integration enables AI agents to handle inbound interactions autonomously — escalating seamlessly to a human agent with full context preserved.
SALES ENGAGEMENT AND CONNECT DIALER Agents can initiate outbound calls directly from Salesforce records with a single click.
SKILLS-BASED ROUTING Vonage Partner Contact Center allows Salesforce to delegate routing decisions for supported interactions enabling skills-based routing

Relatable - Excel-Like Multi-Object Multi-Layer Lists

List views and related lists were built for simple data. Relatable brings them together, creating flexible, Excel-like grids that combine multiple objects, enable inline editing, and show everything in one place. A smarter way to see and act on your data.
Salesforce list views show one object, and related lists only show children — leaving complex data disconnected. Relatable combines multiple objects from different layers into single, editable grids. No limitations, no restrictions.
Every extra click slows your team down. Relatable eliminates context-switching with inline editing, mass updates, grouping, and totals, all in a single grid. Cut the clutter, speed up daily workflows, and boost user productivity in your Salesforce org.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	Relatable - Excel-Like Multi-Object Multi-Layer Lists
poll	#18	#118
powerful forms	#49	#117
doc	#96	#106

7. App details

Long-form description · keyword frequency

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm2×1.13%
crystal2×1.13%
crystal clear2×1.13%
depend2×1.13%

Relatable - Excel-Like Multi-Object Multi-Layer Lists

Core Features... 🧩 Combine multiple objects into sorted and filtered Views 👁️ View child records with unlimited inline expansion 🧠 Configure objects, columns, and data mapping via point-and-click 🖱️ Drag and drop the View component onto any Lightning page 📊 Add header totals and summarize columns instantly 🎨 Apply text alignment and advanced formatting options 🔍 Set filters in the builder and let users apply their own ⚡ Build conditional formatting rules to highlight key records ✏️ Inline edit one or many records without leaving the page 📁 Export View data to CSV directly from record pages 🔄 Switch between Views without navigating elsewhere ➕ Create new records inline within the same View 💬 Backed by responsive, expert support from the Comet Apps team Check out the setup and user guides below for more info!

Top keywords

records4×3.28%
view4×3.28%
inline3×2.46%
apply2×1.64%
columns2×1.64%
data2×1.64%
formatting2×1.64%
objects2×1.64%
page2×1.64%
records inline

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) vs Relatable - Excel-Like Multi-Object Multi-Layer Lists

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

1. Listing metadata

Relatable - Excel-Like Multi-Object Multi-Layer Lists

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) · 2 changes

Relatable - Excel-Like Multi-Object Multi-Layer Lists · 0 changes

7. App details

Frequently asked

Is Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Relatable - Excel-Like Multi-Object Multi-Layer Lists cheaper?

Which has better reviews, Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Relatable - Excel-Like Multi-Object Multi-Layer Lists?

Should I choose Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Relatable - Excel-Like Multi-Object Multi-Layer Lists?

Which is faster to set up, Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Relatable - Excel-Like Multi-Object Multi-Layer Lists?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

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