Permissions Assistant vs 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

Permissions Assistant and 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI are evenly matched on rating (4.9★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. On pricing, Permissions Assistant offers a free tier (freemium) while 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI starts at paid. For early-stage stores or merchants validating fit, the free-tier path lets you run the app on real orders before committing budget. 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI has the larger user base (1,277 reviews vs 9), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Permissions Assistant's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Permissions Assistant audit • 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI audit

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