Kaizo – AI-Powered Quality Assurance for Salesforce
**Complete QA coverage for every case** **Native Service Cloud integration** **Auto QA: Self-driving quality assurance** Kaizo's AI automatically evaluates cases against your exact quality rubric, giving your QA team twice the power with no extra work. Train Kaizo to your standards by connecting your knowledge base and testing AI instructions against historical case ratings. When quality criteria evolve, simply update descriptions: no retraining QA teams required. AI Coaching generates ready-made coaching cards, using 100% of agent’s rating history as context. Insights & analytics consolidates QA scores, sentiment analysis, empathy tracking, CSAT, response times, and reopens into unified dashboards. No more fragmented spreadsheets. **Proven impact at scale:** - 100% case coverage (vs. 3-5% manual sampling) - 75% reduction in coaching prep time - 2x QA capacity without additional headcount - 150% ROI on automation - 12 hours saved weekly per QA analyst
Top keywords
- qa7×4.96%
- ai3×2.13%
- case3×2.13%
- coaching3×2.13%
- quality3×2.13%
- 1002×1.42%
- against2×1.42%
- coverage2×1.42%
Reputation Studio by 1440 | Customer Ratings and Reviews, Q&A, Social Comments
Customer feedback is everywhere—but managing reviews, Q&A, ratings, and social comments across multiple channels doesn't have to be. Reputation Studio centralizes product reviews, location reviews, app reviews, and customer questions from 50+ channels directly inside Salesforce Service Cloud, giving teams a single workspace to monitor, respond, automate, and report. With Agentforce, AI-powered response recommendations, intelligent routing, approval workflows, customizable dashboards, and Voice of Customer analytics help brands respond faster while maintaining consistent, on-brand customer experiences. Every review and response is synchronized with Salesforce for case management, reporting, automation, and actionable customer insights. Trusted by enterprise brands across retail, CPG, travel, and hospitality, Reputation Studio helps organizations reduce response times, increase review volume by 12%, improve average ratings by 0.12 stars, and save 50+ agent hours per month—turning customer feedback into better products, better service, and stronger brand reputation.
Top keywords
- customer6×4.23%
- reviews4×2.82%
- reputation3×2.11%
- response3×2.11%
- 122×1.41%
- 502×1.41%
- better2×1.41%
- brands2×1.41%
