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Alfred vs WorkDial
Side-by-side comparison · 24 data points
1. Listing metadata
Field-level data| Alfred | WorkDial | |
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| Tagline | ||
| Description | ||
| Screenshots | — | — |
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| Developer |
Side-by-side comparison · 24 data points
| Alfred | WorkDial | |
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| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer |
| Metric | Alfred | WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | ★ 19 | 6 |
| Free plan | ★ Yes | — |
| Pricing | freemium | paid |
| Pricing tiers | 2 tiers | ★ 3 tiers |
| Listed features | 9 | 9 |
| Languages | 15 supported | 9 supported |
| Listed since | May 2023 | Feb 2026 |
Alfred and WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
On pricing, Alfred offers a free tier (freemium) while WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter starts at paid. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Alfred audit • WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter audit
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| Last updated | — | — |
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| Keyword | Alfred | WorkDial |
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| your own | #8 | #2 |
| sets and field-level | #11 | #11 |
Alfred is the cheaper option — it offers a free plan (freemium). WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.
Alfred (5.0★, 19 reviews) and WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter (5.0★, 6 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 5.0★. Alfred does carry the larger published review base (19 vs 6). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. Alfred has the deeper published review base (19 vs 6), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Alfred typically suits early-stage and growth-mode teams based on its published review base (19 reviews). WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter typically suits early-stage and growth-mode teams based on its published review base (6 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Alfred and WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.