Diabolocom CTI vs Kavkom — Salesforce

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel vs Kavkom

Side-by-side comparison · 24 data points

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel

5.0·10reviews

With our AI-powered cloud contact center combined with Salesforce, we enable efficient management of customer interactions, increase productivity and boost sales.

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1. Listing metadata

Field-level data

	Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel	Kavkom
Tagline	“With our AI-powered cloud contact center combined with Salesforce, we enable efficient management of customer interactions, increase productivity and boost sales.”162 chars	“Kavkom integrated Salesforce with its Phone System including several features like CTI, IVR, ACD, Call routing, Call Recording, Call History, Click-to-Call, WebPhone, Call activity pushed to contacts and more !”210 chars
Description	1106 / 2000 chars55% used	1180 / 2000 chars59% used
Screenshots	—	—
Languages	enfrdeitpt+2 more	enfr
Platforms	Salesforce	Salesforce
Developer	Diabolocom	Kavkom

At a glance

8 metrics · auto-computed

Feature comparison between Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel and Kavkom
Metric	Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel	Kavkom
Rating	5.0 ★	—
Total reviews	10	0
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	★ 6	3
Languages	7 supported	2 supported
Listed since	May 2020	Aug 2022

Listed	May 4, 2020	August 9, 2022

Last updated	—	—

3. Features

As listed by each developer

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel

Connect your CRM Salesforce with our interaction management software powered by AI to streamline your agents' work, personalize every communication with your customers, and enhance customer satisfaction.
Effortlessly integrate our AI-powered solution into your Salesforce CRM within minutes. Diabolocom solution allows agents to seamlessly operate within the Salesforce interface. Handle all customer and prospect interactions directly in Salesforce.
Enhance your agents' proactive approach through CTI integration into Salesforce. We significantly simplify agents' tasks with features such as IVR, skill-based routing, automatic Answering Machine Detection, and efficient call blending using power dialer.
Integrating our AI services with Salesforce provides agents with historical context and a complete picture of customers. Agents get rid of manual data entry and workflows are automatically triggered for post-call actions.
Take advantage of Diabolocom CTI with Salesforce for real-time monitoring of agents, customizable dashboards and activity reports. Build your interaction management strategy on the unified data from Salesforce and Diabolocom.
Providing personalized customer experiences and enhancing agent efficiency—both contributing to an increase in customer satisfaction.

Kavkom

All our plans are 100% unlimited calls, include all Kavkom features and virtual numbers. Your telephone calls go through your Internet connection, with no cost for maintenance. Practical, 100% outsourcing of telephony, No material is required !
Flexible, get your phone system up in a few minutes! And our knowledgeable customer support is always available to help you with all your questions! Adding a line or pairing a phone line with a substation is done with total autonomy on the interface.
Virtual numbers bolster your professional image and strengthen your company’s standing. By “bringing it closer” virtually to its customers, they help accelerate its entry into new foreign markets and ultimately increase its sales volume internationally.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel	Kavkom
agents	#7	Not ranked
telephony	Not ranked	#8
and ai agents	#10	Not ranked
ai agents	#10	Not ranked

6. App details

Long-form description · keyword frequency

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel

Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth. Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels. As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide. Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. These services, fully integrated into our cloud contact center solutions, are also accessible through APIs in multiple languages. We empower Customer Service and Sales teams to effectively handle all inbound and outbound interactions thanks to our state-of-the-art dialer. Our solution seamlessly integrates with leading CRMs and offers real-time monitoring and analytics capabilities. Diabolocom, with offices across Europe, the USA, Brazil, and the UAE, proudly serves 350+ clients, with agents operating from 60+ countries.

Top keywords

customer3×2.00%
ai2×1.33%
contact2×1.33%
diabolocom2×1.33%
efficient2×1.33%
interactions2×1.33%
quality2×1.33%
sales2×1.33%
services2×1.33%
worldwide2×1.33%

Kavkom

Almost mandatory for large companies, especially in the call center sector, the Kavkom phone system is also suitable for many other sectors or uses. Reduce your direct annual telephony costs by 40% by taking advantage of all the benefits of IP telephony with unlimited plans. It allows you to establish a direct link with your customers, prospect, relaunch, qualify your leads quickly and convert prospects into customers efficiently. It's also the most interactive means of communication, allowing you to obtain immediate answers both between your employees and also about your customers and suppliers. - Reliable, for use in all circumstances - Secure, to preserve the confidentiality of your data - Efficient, for optimal call quality - Integrated, into the company’s technological ecosystem - Economic, usable in all circumstances The needs of companies in terms of telephony are crucial. Kavkom provides these with the complete arsenal of business telephony solutions, guaranteeing a good level of campaign performance. More and more companies are opting for teleworking and given the modernity of the telephony tools offered by Kavkom, they would be wrong to go without it!

Top keywords

telephony5×2.72%
companies3×1.63%
customers3×1.63%
kavkom3×1.63%
call2×1.09%
circumstances2×1.09%
direct2×1.09%

Frequently asked

Common questions about this comparison

Is Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel or Kavkom cheaper?

Both Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel and Kavkom offer paid plans only. Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel starts at paid; Kavkom starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel or Kavkom?

AppRanks cannot separate these two on rating, because neither publishes one. Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel does carry the larger published review base (10 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel or Kavkom?

Both apps are one-click installs from the Salesforce AppExchange. Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel has the deeper published review base (10 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel typically suits early-stage and growth-mode teams based on its published review base (10 reviews). Kavkom typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel vs Kavkom

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel

1. Listing metadata

Kavkom

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel or Kavkom cheaper?

Should I choose Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel or Kavkom?

Which is faster to set up, Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel or Kavkom?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel and Kavkom?

See full keyword rankings, install trends, and weekly alerts

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