Side-by-side comparison · 24 data points
⭐ 5.0 Rated, Top-Rated Shared Inbox for Salesforce. Give your team one shared view of every customer email - assigned, owned, and never lost. ✅ Customer Communication, Queues & Shared Mailboxes ✅ Email Assignment,Ownership & Routing ✅ Outlook & Gmail Sync
| Global Inbox | NPSP V4 | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Metric | Global Inbox | NPSP V4 |
|---|---|---|
| Rating | 5.0 ★ | — |
| Total reviews | 56 | 0 |
| Free plan | — | ★ Yes |
| Pricing | paid | free |
| Pricing tiers | 4 tiers | — |
| Listed features | ★ 9 | 4 |
| Languages | 1 supported | 1 supported |
| Listed since | Sep 2024 | Jul 2023 |
Based on the data on this page, Global Inbox is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs NPSP V4's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
On pricing, NPSP V4 offers a free tier (free) while Global Inbox starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.
Recommended by size: small/early-stage admins who need fast install and low risk should default to Global Inbox; mid-market and enterprise admins with specific feature requirements should evaluate both — NPSP V4's 0-review base may include the workflow context that matches your specific use case better than Global Inbox's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Global Inbox audit • NPSP V4 audit
| Last updated | — | — |
|---|
| Keyword | Global Inbox | NPSP V4 |
|---|---|---|
| complete visibility | #1 | Not ranked |
| management automated communications | #1 | Not ranked |
| inbox email | #1 | Not ranked |
| volunteer | Not ranked | #3 |
| volunteers | Not ranked | #3 |
No tracked changes.
NPSP V4 is the cheaper option — it offers a free plan (free). Global Inbox starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.
AppRanks cannot separate these two on rating, because neither publishes one. Global Inbox does carry the larger published review base (56 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. Global Inbox has the deeper published review base (56 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Global Inbox typically suits early-stage and growth-mode teams based on its published review base (56 reviews). NPSP V4 typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Global Inbox and NPSP V4 both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from NPSP V4" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
