Which works better for small vs large Salesforce AppExchange stores?

Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox typically suits early-stage and growth-mode stores based on its review-base composition (49 reviews). Salesforce Adoption Dashboards aligns more with early-stage and growth-mode stores (841 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

Shared Inbox, Shared vs Salesforce Adoption — Salesforce

Shared Inbox, Shared Mailbox, vs Salesforce Adoption Dashboards

Side-by-side comparison · 24 data points

Shared Inbox, Shared Mailbox,

5.0·49reviews

⭐ 5.0 Rated, Top-Rated Shared Inbox for Salesforce. Give your team one shared view of every customer email - assigned, owned, and never lost. ✅ Customer Communication, Queues & Shared Mailboxes ✅ Email Assignment,Ownership & Routing ✅ Outlook & Gmail Sync

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1. Listing metadata

Field-level data

	Shared Inbox, Shared Mailbox,	Salesforce Adoption Dashboards
Tagline	“⭐ 5.0 Rated, Top-Rated Shared Inbox for Salesforce. Give your team one shared view of every customer email - assigned, owned, and never lost. ✅ Customer Communication, Queues & Shared Mailboxes ✅ Email Assignment,Ownership & Routing ✅ Outlook & Gmail Sync”255 chars	“Great user adoption doesn’t just happen! The Salesforce Adoption Dashboards provide visibility to relevant user login history & trending, adoption of key features such as accounts & opportunities, and critical sales and marketing productivity enhancers.”255 chars
Description	1200 / 2000 chars60% used	912 / 2000 chars46% used
Screenshots	—	—
Languages	en	en
Platforms	Shopify	Shopify
Developer	GOAT Email	Salesforce Labs
Listed	September 13, 2024

At a glance

9 metrics · auto-computed

Feature comparison between Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox and Salesforce Adoption Dashboards
Metric	Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership \| Global Inbox	Salesforce Adoption Dashboards
Rating	★ 5.0 ★	4.6 ★
Total reviews	49	★ 841
Free plan	—	★ Yes
Pricing	paid	free
Built for Shopify	—	—
Pricing tiers	4 tiers	—
Listed features	★ 9	3
Languages	1 supported	1 supported
Listed since	Sep 2024	Oct 2011

AppRanks verdict

Generated from live data on this page

Based on the data on this page, Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox is the stronger choice for most Salesforce AppExchange merchants — 5.0★ vs Salesforce Adoption Dashboards's 4.6★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, Salesforce Adoption Dashboards offers a free tier (free) while Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox starts at paid. The free option meaningfully reduces evaluation cost, particularly for stores at sub-1K monthly orders where the entry-paid tier can outpace the value delivered. Salesforce Adoption Dashboards has the larger user base (841 reviews vs 49), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox; mid-market and enterprise merchants with specific feature requirements should evaluate both — Salesforce Adoption Dashboards's 841-review base may include the workflow context that matches your specific use case better than Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox audit • Salesforce Adoption Dashboards audit

Last updated	—	—

3. Features

As listed by each developer

Shared Inbox, Shared Mailbox,

✅ SHARED INBOX & SHARED MAILBOXES ✔ Shared Inbox Management ✔ Shared Mailbox Visibility ✔ Personal & Shared Mailboxes ✔ Centralized Customer Communication ✔ Team Email Workflow ✔ Shared Inbox Ownership ✔ Team Workload Distribution
✅ EMAIL ASSIGNMENT & OWNERSHIP ✔ Email Assignment & Routing ✔ Email Ownership Tracking ✔ Queue-Based Communication ✔ Automated Email Distribution ✔ Team Responsibility Management ✔ SLA & Response Ownership ✔ Internal Collaboration Notes
✅ TEAM COLLABORATION ✔ Team Collaboration on Email Threads ✔ Internal Email Coordination ✔ Shared Inbox Visibility ✔ Customer Communication Tracking ✔ Complete Email History ✔ Customer Communication Continuity ✔ Email Attachments in Salesforce
✅ OUTLOOK & GMAIL INTEGRATION ✔ Outlook Compatible ✔ Gmail Compatible ✔ Outlook & Gmail Sync ✔ Personal & Shared Mailboxes ✔ Unified Email Experience ✔ Email History Inside Salesforce ✔ Automated Queue Routing
✅ EMAIL ROUTING & AUTOMATION ✔ Automated Email Routing ✔ Smart Inbox Rules ✔ Queue Assignment ✔ Follow-Up Automation ✔ Workflow Automation ✔ Rule-Based Email Assignment
✅ EMAIL THREAD MANAGEMENT ✔ Multi-Thread Email Management ✔ Complete Email Threads ✔ Email Categorization ✔ Email Labels & Categories ✔ Conversation Organization ✔ Complete Conversation History ✔ Shared Email Threads
✅ CUSTOMER SERVICE OPERATIONS ✔ Customer Service Inbox ✔ Queue Management ✔ Customer Communication Visibility ✔ Unresolved Email Management ✔ Team Service Workflows ✔ Customer Service Inbox Visibility ✔ SLA Response Management
✅ EMAIL VISIBILITY & HISTORY ✔ Complete Email Visibility ✔ Full Email History ✔ Customer Communication History ✔ Shared Inbox Visibility ✔ Team Communication Records ✔ Audit-Ready Email Records ✔ Communication Activity Timeline
✅ PRODUCTIVITY & PERSONALIZATION ✔ Auto Draft Emails ✔ Predefined Email Content ✔ Email Templates ✔ Cross Object Merge Fields ✔ Advanced Email Personalization ✔ Unlimited Daily Email Sending ✔ Email Translation

Salesforce Adoption Dashboards

Relevant user login history and trending
Adoption of key Salesforce.com features
Adoption of critical sales and marketing productivity enhancers

Keyword	Shared Inbox, Shared Mailbox,	Salesforce Adoption Dashboards
visibility and	#6	#2
signature app	#89	#56

9. App details

Long-form description · keyword frequency

Shared Inbox, Shared Mailbox,

Global Inbox centralizes all customer email communication into a single Shared Inbox inside Salesforce. Manage personal and shared mailboxes, assign emails to team members, track ownership, and collaborate on customer conversations without switching between Outlook, Gmail, and Salesforce. Improve team productivity with Shared Inbox visibility, Email Assignment, Queue Management, Email Routing, and Team Collaboration. Keep complete Email History, Customer Communication, and Email Threads accessible from a single Salesforce workspace. GOAT Email Global Inbox supports Outlook and Gmail integration, Shared Mailbox Management, Customer Service Inboxes, Email Ownership, Automated Routing, Multi-Thread Email Management, and advanced Email Collaboration across teams. Support Unresolved Email Management, Shared Inbox Visibility, Team Email Workflows, Customer Service Operations, and Queue-Based Customer Communication. Global Inbox operates as part of the GOAT Email platform and requires GOAT Email Core. Ideal for Shared Inbox, Shared Mailbox, Customer Service Inbox, Team Email, Email Ownership, Queue Management. Start your free trial today or contact our team at [email protected].

Top keywords

email15×9.55%
inbox8×5.10%
customer7×4.46%
shared7×4.46%
team6×3.82%
management5×3.18%
shared inbox4×2.55%
communication3×1.91%
customer service3×1.91%
global3×1.91%
global inbox3×1.91%
goat3×1.91%

Salesforce Adoption Dashboards

This Package includes 42 reports, 6 custom fields, 3 Dashboards, 1 Dashboard Folder and 1 Report Folder that focus on identifying whether users are regularly logging in and using key features in Salesforce. Downloading this app creates a "Salesforce Adoption Dashboards” Dashboard folder and a “DB – Adoption” Report folder with their associated reports and dashboards. This package can be leveraged with other AppExchange Adoption Dashboard packages and can also be customized to track the specific metrics that are important to your organization. Either way, it’s a great starting point for kicking your companies’ adoption into high gear. June 2024 update: due to moving away from profiles, this package now contains a custom permission set called Salesforce Adoption Dashboard Admin that you can assign to users. This app is part of the Force™ Collection. You can see it here: https://sforce.co/33fkLT7

Top keywords

adoption5×3.50%
dashboard4×2.80%
folder4×2.80%
dashboards3×2.10%
package3×2.10%
salesforce3×2.10%
adoption dashboard2×1.40%
custom2×1.40%
dashboard folder2×1.40%
report

Shared Inbox, Shared Mailbox, vs Salesforce Adoption Dashboards

Shared Inbox, Shared Mailbox,

1. Listing metadata

Salesforce Adoption Dashboards

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Shared Inbox, Shared Mailbox, · 7 changes

Salesforce Adoption Dashboards · 0 changes

9. App details

Frequently asked

Is Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox or Salesforce Adoption Dashboards cheaper?

Which has better reviews, Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox or Salesforce Adoption Dashboards?

Should I choose Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox or Salesforce Adoption Dashboards?

Which is faster to set up, Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox or Salesforce Adoption Dashboards?

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Which works better for small vs large Salesforce AppExchange stores?

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