Should I choose Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox or SMS Magic & Conversive | Conversational Messaging?

It depends on what you're optimizing for. Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox fits better if you prioritize rating consistency; SMS Magic & Conversive | Conversational Messaging is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which works better for small vs large Salesforce AppExchange stores?

Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox typically suits early-stage and growth-mode stores based on its review-base composition (49 reviews). SMS Magic & Conversive | Conversational Messaging aligns more with early-stage and growth-mode stores (1,135 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

Shared Inbox, Shared vs SMS Magic & — Salesforce

Shared Inbox, Shared Mailbox, vs SMS Magic & Conversive | Conversational Messaging

Side-by-side comparison · 24 data points

Shared Inbox, Shared Mailbox,

5.0·49reviews

⭐ 5.0 Rated, Top-Rated Shared Inbox for Salesforce. Give your team one shared view of every customer email - assigned, owned, and never lost. ✅ Customer Communication, Queues & Shared Mailboxes ✅ Email Assignment,Ownership & Routing ✅ Outlook & Gmail Sync

Shopifypaid

Change

1. Listing metadata

Field-level data

	Shared Inbox, Shared Mailbox,	SMS Magic & Conversive \| Conversational Messaging
Tagline	“⭐ 5.0 Rated, Top-Rated Shared Inbox for Salesforce. Give your team one shared view of every customer email - assigned, owned, and never lost. ✅ Customer Communication, Queues & Shared Mailboxes ✅ Email Assignment,Ownership & Routing ✅ Outlook & Gmail Sync”255 chars	“Drive positive outcomes across your client, candidate or patient lifecycle by leveraging AI to start conversations, guide decisions and fulfill promises over sms/mms messaging.”176 chars
Description	1200 / 2000 chars60% used	1186 / 2000 chars59% used
Screenshots	—	—
Languages	en	nlenfifrde+11 more
Platforms	Shopify	Shopify
Developer	GOAT Email	Screen Magic Mobile Media

At a glance

9 metrics · auto-computed

Feature comparison between Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox and SMS Magic & Conversive | Conversational Messaging
Metric	Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership \| Global Inbox	SMS Magic & Conversive \| Conversational Messaging
Rating	★ 5.0 ★	4.8 ★
Total reviews	49	★ 1.1k
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	★ 4 tiers	1 tier
Listed features	★ 9	8
Languages	1 supported	16 supported
Listed since	Sep 2024	Mar 2010

AppRanks verdict

Generated from live data on this page

Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox edges out SMS Magic & Conversive | Conversational Messaging on rating (5.0★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox at paid, SMS Magic & Conversive | Conversational Messaging at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. SMS Magic & Conversive | Conversational Messaging has the larger user base (1,135 reviews vs 49), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox; mid-market and enterprise merchants with specific feature requirements should evaluate both — SMS Magic & Conversive | Conversational Messaging's 1,135-review base may include the workflow context that matches your specific use case better than Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox audit • SMS Magic & Conversive | Conversational Messaging audit

Listed	September 13, 2024	March 16, 2010

Last updated	—	—

3. Features

As listed by each developer

Shared Inbox, Shared Mailbox,

✅ SHARED INBOX & SHARED MAILBOXES ✔ Shared Inbox Management ✔ Shared Mailbox Visibility ✔ Personal & Shared Mailboxes ✔ Centralized Customer Communication ✔ Team Email Workflow ✔ Shared Inbox Ownership ✔ Team Workload Distribution
✅ EMAIL ASSIGNMENT & OWNERSHIP ✔ Email Assignment & Routing ✔ Email Ownership Tracking ✔ Queue-Based Communication ✔ Automated Email Distribution ✔ Team Responsibility Management ✔ SLA & Response Ownership ✔ Internal Collaboration Notes
✅ TEAM COLLABORATION ✔ Team Collaboration on Email Threads ✔ Internal Email Coordination ✔ Shared Inbox Visibility ✔ Customer Communication Tracking ✔ Complete Email History ✔ Customer Communication Continuity ✔ Email Attachments in Salesforce
✅ OUTLOOK & GMAIL INTEGRATION ✔ Outlook Compatible ✔ Gmail Compatible ✔ Outlook & Gmail Sync ✔ Personal & Shared Mailboxes ✔ Unified Email Experience ✔ Email History Inside Salesforce ✔ Automated Queue Routing
✅ EMAIL ROUTING & AUTOMATION ✔ Automated Email Routing ✔ Smart Inbox Rules ✔ Queue Assignment ✔ Follow-Up Automation ✔ Workflow Automation ✔ Rule-Based Email Assignment
✅ EMAIL THREAD MANAGEMENT ✔ Multi-Thread Email Management ✔ Complete Email Threads ✔ Email Categorization ✔ Email Labels & Categories ✔ Conversation Organization ✔ Complete Conversation History ✔ Shared Email Threads
✅ CUSTOMER SERVICE OPERATIONS ✔ Customer Service Inbox ✔ Queue Management ✔ Customer Communication Visibility ✔ Unresolved Email Management ✔ Team Service Workflows ✔ Customer Service Inbox Visibility ✔ SLA Response Management
✅ EMAIL VISIBILITY & HISTORY ✔ Complete Email Visibility ✔ Full Email History ✔ Customer Communication History ✔ Shared Inbox Visibility ✔ Team Communication Records ✔ Audit-Ready Email Records ✔ Communication Activity Timeline
✅ PRODUCTIVITY & PERSONALIZATION ✔ Auto Draft Emails ✔ Predefined Email Content ✔ Email Templates ✔ Cross Object Merge Fields ✔ Advanced Email Personalization ✔ Unlimited Daily Email Sending ✔ Email Translation

SMS Magic & Conversive | Conversational Messaging

Engage anywhere, anytime. Promptly engage inbound inquiries and messages across touchpoints, time zones, regions and channels by using 24/7 response tools & bots.
Drive intelligent messaging. Scale up meaningful engagement by integrating AI-assisted messaging with your tech stack. Involve a real person whenever needed.
Ensure full accountability. Prevent spam and security breaches by enforcing checks on the consent and content of outgoing messages. Ensure compliant messaging.
Easily integrate Multichannel Messaging (SMS, MMS, Chat WhatsApp, Instagram) capabilities.
Compliance Management: Effectively manages opt-in/Opt-out compliances. Helps you with 10DLC registration.
Efficient Onboarding: One-click installation streamlines setup, enabling you to start benefiting from multichannel messaging quickly.

Keyword	Shared Inbox, Shared Mailbox,	SMS Magic & Conversive \| Conversational Messaging
email tracking	#5	#10
gmail	#8	#12
poll	#120	#16

9. App details

Long-form description · keyword frequency

Shared Inbox, Shared Mailbox,

Global Inbox centralizes all customer email communication into a single Shared Inbox inside Salesforce. Manage personal and shared mailboxes, assign emails to team members, track ownership, and collaborate on customer conversations without switching between Outlook, Gmail, and Salesforce. Improve team productivity with Shared Inbox visibility, Email Assignment, Queue Management, Email Routing, and Team Collaboration. Keep complete Email History, Customer Communication, and Email Threads accessible from a single Salesforce workspace. GOAT Email Global Inbox supports Outlook and Gmail integration, Shared Mailbox Management, Customer Service Inboxes, Email Ownership, Automated Routing, Multi-Thread Email Management, and advanced Email Collaboration across teams. Support Unresolved Email Management, Shared Inbox Visibility, Team Email Workflows, Customer Service Operations, and Queue-Based Customer Communication. Global Inbox operates as part of the GOAT Email platform and requires GOAT Email Core. Ideal for Shared Inbox, Shared Mailbox, Customer Service Inbox, Team Email, Email Ownership, Queue Management. Start your free trial today or contact our team at [email protected].

Top keywords

email15×9.55%
inbox8×5.10%
customer7×4.46%
shared7×4.46%
team6×3.82%
management5×3.18%
shared inbox4×2.55%
communication3×1.91%
customer service3×1.91%
global3×1.91%
global inbox3×1.91%
goat3×1.91%

SMS Magic & Conversive | Conversational Messaging

Natively built SMS Solution for Sales & Service Cloud, Experience cloud & supports all the apps built on force.com. Complete business messaging solution supports multichannel automated & interactive 2-way conversations Converse with your customers on the channel of their choice - while you stay in the comfort of your Salesforce window or even smartphone. It is perfect for high-touch, contextual, and time-sensitive customer engagement that’s also help you get compliant with 10DLC registration. - Channels supported: SMS, ,Texting, MMS, WhatsApp and FB Messenger, - Easy Configuration & Use - Interactive & Automated Messaging - Dedicated & Shared Inboxes for Sales/Service Console, Record page, Lists & Reports - Automate with Flows: keywords, reminders, alerts, & routing - Marketing: blasts, drip campaigns, profiling, surveys, scheduling, link tracking - Analytics Dashboards - Standard & Custom Objects - Experience cloud, Force.com solutions - Global Coverage - Protect users from Spam - Supports long & short codes, toll-free numbers, call forwarding, direct connect-59 countries, bring your own number (landline), bring your own carrier (Twilio, Nexmo, Ring Central, etc)

Top keywords

cloud3×1.80%
supports3×1.80%
automated2×1.20%
bring2×1.20%
bring your own2×1.20%
com2×1.20%
experience2×1.20%
experience cloud2×1.20%

Shared Inbox, Shared Mailbox, vs SMS Magic & Conversive | Conversational Messaging

Shared Inbox, Shared Mailbox,

1. Listing metadata

SMS Magic & Conversive | Conversational Messaging

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Shared Inbox, Shared Mailbox, · 8 changes

SMS Magic & Conversive | Conversational Messaging · 0 changes

9. App details

Frequently asked

Is Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox or SMS Magic & Conversive | Conversational Messaging cheaper?

Which has better reviews, Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox or SMS Magic & Conversive | Conversational Messaging?

Should I choose Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox or SMS Magic & Conversive | Conversational Messaging?

Which is faster to set up, Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox or SMS Magic & Conversive | Conversational Messaging?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange stores?

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