Chargent Payment vs Kore.ai AgentAssist — Salesforce

Kore.ai AgentAssist for Service Cloud Voice vs Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing

Side-by-side comparison · 24 data points

Kore.ai AgentAssist for Service Cloud Voice

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Agent AI automates workflows on a single screen, offering real-time advice and automated interaction summaries, providing agents with immediate coaching and guided instructions through AI-guided playbooks

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1. Listing metadata

Field-level data

	Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing	Kore.ai AgentAssist for Service Cloud Voice
Tagline	“• PCI Compliant Credit Card & ACH Payments • Automated & Compliant Card Surcharging • Recurring Billing, Subscriptions Payments, & Automatic Payment Recovery • Self-Service Payments in Experience Cloud • 30+ Direct Payment Gateway Integrations”243 chars	“Agent AI automates workflows on a single screen, offering real-time advice and automated interaction summaries, providing agents with immediate coaching and guided instructions through AI-guided playbooks”204 chars
Description	1193 / 2000 chars60% used	673 / 2000 chars34% used
Screenshots	—	—
Languages	en	nlenfifrde+10 more
Platforms	Salesforce	Salesforce
Developer	Chargent by AppFrontier LLC	Kore.ai, Inc.

At a glance

8 metrics · auto-computed

Feature comparison between Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing and Kore.ai AgentAssist for Service Cloud Voice
Metric	Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing	Kore.ai AgentAssist for Service Cloud Voice
Rating	4.9 ★	—
Total reviews	529	0
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 3 tiers	1 tier
Listed features	★ 9	4
Languages	1 supported	15 supported
Listed since	Mar 2009	Oct 2022

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing is the stronger choice for most Salesforce AppExchange admins — 4.9★ vs Kore.ai AgentAssist for Service Cloud Voice's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing at paid, Kore.ai AgentAssist for Service Cloud Voice at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing has the larger user base (529 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Kore.ai AgentAssist for Service Cloud Voice's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing; mid-market and enterprise admins with specific feature requirements should evaluate both — Kore.ai AgentAssist for Service Cloud Voice's 0-review base may include the workflow context that matches your specific use case better than Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing audit • Kore.ai AgentAssist for Service Cloud Voice audit

Listed	March 20, 2009	October 18, 2022

Last updated	—	—

3. Features

As listed by each developer

Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing

💳 Collect Payments in Salesforce Take PCI Compliant payments right where your customer data lives - in Salesforce. Payment-enable any page or app in your Salesforce org, and empower your team to be more efficient and to better serve customers.
💳 Collect Missed & Late Payments with Automation Improve cash flow, reduce Days Sales Outstanding (DSO), and automate manual AR tasks with a no-code solution. This allows you to free up valuable resources for other business critical tasks.
💳 Automate Recurring Subscription Billing Leverage set-and-forget recurring billing to enhance cash flow predictability and increase customer retention.
💳 Intelligent, Flexible Developer Toolbox Create customized payment solutions, integrate seamlessly with other systems, and enhance the reliability of your payment processes with our suite of powerful developer tools - including our REST API.
💳 Reduce Payment Collection Overhead Configure self-service payment options in your Experience Cloud or Site in just minutes. Send payment request links with the click of a button, empowering your customers to submit payments at their convenience.
💳 Complete your 360° Customer View Accelerate data-driven insights by removing data silos. Ensure a consistent and complete customer profile by improving customer payment visibility across all business units.
💳 Your Customers' Currencies and Countries Take payments in over 150 currencies, including but not limited to: USD, AUS, EUR, GBP, CAD, JPY. Countries supported: United States, Australia, Canada, UK, Singapore, and many others.
💳 Recover transaction fees and raise profit margins with Surcharging This set & forget feature automatically calculates and incorporates card surcharge fees into your payment processes, recouping revenue and improving cash flow.
💳 Accurate, actionable analytics Chargent is Salesforce-native, so your team has instant access to reporting and dashboards that provide deep insight into your payments activities.

Kore.ai AgentAssist for Service Cloud Voice

Real-time Coaching: Analyze speech patterns and improve agent performance during customer interactions with immediate, context-specific guidance, boosting agent confidence and fostering continuous improvement.
Guided Playbooks: Standardize customer experiences based on company standards for products, services and brand to guide agents through complex interactions in a consistent, confident manner.
Search Assistant: Allow agents to quickly and easily find the right info to help each customer without having to tab between screens and search through endless information - saving time, lowering costs, reducing both customer and agent frustration
Agent Override: Enables agents to maintain control over automated, next best action suggestions by customizing or approving them before sending. This enables more personalized, targeted, customer experiences.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing	Kore.ai AgentAssist for Service Cloud Voice
commerce cloud	#1	Not ranked
health	#1	Not ranked
people	#1	Not ranked
ai agent	Not ranked	#6
ai agents	Not ranked	#9

7. App details

Long-form description · keyword frequency

Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing

Take payments everywhere in Salesforce - with streamlined tools to help you collect more revenue. Automated AR, subscription billing, surcharging, & more. Compliant, secure payments in over 150 currencies, and over 100 countries, including the US, Australia, and UK. - Card, Debit, & ACH Payments - One-time, scheduled, & subscription payments - Self-service payments in Experience Cloud - Payment request email links - Automated Collections - Card Surcharging - PayPal Wallet Powerful developer tools: - REST API (Flow & Apex) - Multi-Gateway Tokenization - Smart Payment Routing - Chargent Custom Checkout Payment-enable: - Salesforce Billing / CPQ - Commerce Cloud - Revenue Cloud Billing / Advanced - Data 360 30+ Direct Payment Gateway Integrations: - Adyen - AstroPay - Authorize.net - Barclaycard - Bluepay / Clover - BlueSnap - Braintree - CSG Forte - Cybersource - Deluxe - eProcessingNetwork - eWay - Ezidebit - Fat Zebra - iATS Payments - Linked2Pay - MerchantE - Merchant Warrior - ModusLink - Moneris - NMI - Paya - PayPal / Payflow Pro - Paysafe - PayTrace - PayU - Realex / GlobalPayments - Rectangle Health - SecureCo - Stripe - Transact Pro - USAePay - VeriPay - WorldPay

Top keywords

payments6×3.21%
billing3×1.60%
cloud3×1.60%
payment3×1.60%
automated2×1.07%
card2×1.07%
paypal2×1.07%
pro2×1.07%
revenue2×1.07%
salesforce2×1.07%
subscription2×1.07%
surcharging2×1.07%

Kore.ai AgentAssist for Service Cloud Voice

Agent AI automates workflows on a single screen, offering agents real-time advice, automated interaction summaries, coaching and guided interactions. Using AI-powered suggestions Agent AI assists agents during calls by suggesting next-best actions based on the current interactions and each customer’s individual history, guiding their next steps for improved outcomes. The system quickly and effectively adapts to offer advice to agents for better, more efficient service and improvied cusotmer experiences. Agent AI improves decision making using a mix of intelligent technology and set guidelines to help your agents make better choices when interacting with customers.

Top keywords

agents4×4.21%
agent3×3.16%
agent ai3×3.16%
ai3×3.16%
advice2×2.11%
better2×2.11%
interactions2×2.11%

Frequently asked

Common questions about this comparison

Is Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing or Kore.ai AgentAssist for Service Cloud Voice cheaper?

Both Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing and Kore.ai AgentAssist for Service Cloud Voice offer paid plans only. Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing starts at paid; Kore.ai AgentAssist for Service Cloud Voice starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing or Kore.ai AgentAssist for Service Cloud Voice?

AppRanks cannot separate these two on rating, because neither publishes one. Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing does carry the larger published review base (529 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing or Kore.ai AgentAssist for Service Cloud Voice?

Both apps are one-click installs from the Salesforce AppExchange. Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing has the deeper published review base (529 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing typically suits early-stage and growth-mode teams based on its published review base (529 reviews). Kore.ai AgentAssist for Service Cloud Voice typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Kore.ai AgentAssist for Service Cloud Voice vs Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing

Kore.ai AgentAssist for Service Cloud Voice

1. Listing metadata

Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing · 1 changes

Kore.ai AgentAssist for Service Cloud Voice · 0 changes

7. App details

Frequently asked

Is Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing or Kore.ai AgentAssist for Service Cloud Voice cheaper?

Should I choose Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing or Kore.ai AgentAssist for Service Cloud Voice?

Which is faster to set up, Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing or Kore.ai AgentAssist for Service Cloud Voice?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

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