Reputation Studio by 1440 | Customer Ratings and Reviews, Q&A, Social Comments
Customer feedback is everywhere—but managing reviews, Q&A, ratings, and social comments across multiple channels doesn't have to be. Reputation Studio centralizes product reviews, location reviews, app reviews, and customer questions from 50+ channels directly inside Salesforce Service Cloud, giving teams a single workspace to monitor, respond, automate, and report. With Agentforce, AI-powered response recommendations, intelligent routing, approval workflows, customizable dashboards, and Voice of Customer analytics help brands respond faster while maintaining consistent, on-brand customer experiences. Every review and response is synchronized with Salesforce for case management, reporting, automation, and actionable customer insights. Trusted by enterprise brands across retail, CPG, travel, and hospitality, Reputation Studio helps organizations reduce response times, increase review volume by 12%, improve average ratings by 0.12 stars, and save 50+ agent hours per month—turning customer feedback into better products, better service, and stronger brand reputation.
Top keywords
- customer6×4.23%
- reviews4×2.82%
- reputation3×2.11%
- response3×2.11%
- 122×1.41%
- 502×1.41%
- better2×1.41%
- brands2×1.41%
- channels2×1.41%
- customer feedback2×1.41%
- feedback2×1.41%
- ratings2×1.41%
Subscribe, Rate, Feedback on Knowledge Article
Your customers can bookmark an article/knowledge-base and can subscribe for that. So if any new article is published on it, then they can get it instantly and make necessary changes for business if needed. Email alert notifications will be received with the link to the new version of the article. Customers/Partners can rate & add feedback comments the knowledge article how helpful for their business. Learning Management system helps the portal users to bookmark Modules and Courses. Complete the module and course wise learnings. Attempt the Quiz to complete the courses. Let your customer learn about your product through Gamification.
Top keywords
- article4×3.96%
- bookmark2×1.98%
- business2×1.98%
- complete2×1.98%
- courses2×1.98%
- customers2×1.98%
