Which has better reviews, Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX or Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning?

Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX (5.0★, 1 reviews) and Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning (4.9★, 930 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Which is faster to set up, Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX or Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning has more onboarding documentation maturity (930 reviews vs 1), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX typically suits early-stage and growth-mode stores based on its review-base composition (1 reviews). Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning aligns more with early-stage and growth-mode stores (930 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

Five9 Fusion for vs Geopointe for — Salesforce

Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX vs Geopointe for Salesforce

Side-by-side comparison · 24 data points

Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX

5.0·1reviews

Five9 Fusion brings Five9 contact center (CC) into Service Cloud Voice BYOT (Agentforce Service) to deliver a truly unified service experience across voice, AI, and digital channels. Combining CC metadata and CRM data provides a 360° view of the customer.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX	Geopointe for Salesforce
Tagline	“Five9 Fusion brings Five9 contact center (CC) into Service Cloud Voice BYOT (Agentforce Service) to deliver a truly unified service experience across voice, AI, and digital channels. Combining CC metadata and CRM data provides a 360° view of the customer.”255 chars	“Geopointe is a Salesforce-native geolocation and territory planning solution that helps revenue teams turn strategy into execution by mapping accounts, leads, and opportunities directly in Salesforce. Click GET IT NOW for a FREE TRIAL.”236 chars
Description	1166 / 2000 chars58% used	1137 / 2000 chars57% used
Screenshots	—	—
Languages	enfrptes	enfifrdeit+5 more
Platforms	Shopify	Shopify
Developer	Five9	Ascent Cloud LLC

At a glance

9 metrics · auto-computed

Feature comparison between Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX and Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning
Metric	Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX	Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning
Rating	★ 5.0 ★	4.9 ★
Total reviews	1	★ 930
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	4 supported	10 supported
Listed since	Sep 2022	May 2010

AppRanks verdict

Generated from live data on this page

Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX and Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning are evenly matched on rating (5.0★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX at paid, Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning has the larger user base (930 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX audit • Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning audit

Listed	September 13, 2022	May 24, 2010

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX	Geopointe for Salesforce
your sales	Not ranked	#1
your field	Not ranked	#1
and data	Not ranked	#1
contact center	#7	Not ranked
center	#8	Not ranked

9. App details

Long-form description · keyword frequency

Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX

EMPOWERS AGENTS TO DO MORE WITH LESS Eliminates the learning curve and empowers agents to be super agents with Five9 directly embedded into Agentforce Service. Voice call transcriptions appear into the conversation window in real-time and powers Agentforce AI to surface knowledge base articles and guides agents with next best actions to take. Makes agents more efficient and puts the focus back on what matters most: your customers. TRANSFORMS OUTBOUND DIALING Empowers agents to be more productive than ever with various outbound dialing modes. Agents spend less time searching through contact records for phone numbers and more time servicing your customers to have more meaningful, personalized conversations. Stay compliant with regulations and streamline your outreach efforts. TRUSTED ENTERPRISE LEADER Born in the cloud and dedicated to reliability and security, we believe trust is the foundation of every partnership. At Five9, we ensure transparent, secure, and reliable contact center compliance, empowering our customers to confidently operate and grow their businesses while meeting all regulatory requirements in contact and call center operations.

Top keywords

agents7×4.12%
contact3×1.76%
customers3×1.76%
empowers3×1.76%
empowers agents3×1.76%
agentforce2×1.18%
call2×1.18%
center2×1.18%
dialing2×1.18%
five92×1.18%
less2×1.18%
outbound2×1.18%

Geopointe for Salesforce

Salesforce mapping made actionable. Geopointe turns Salesforce data into clear geographic insight—so teams can plan smarter, execute faster, and continuously optimize field activity. SALES TEAMS ✔ Plan efficient routes and reduce windshield time ✔ Capture meeting details and activity directly in Salesforce ✔ Stay productive when plans change OPERATIONS & REVENUE OPERATIONS ✔ Manage territories and assignments at scale ✔ Analyze geographic performance trends ✔ Automate updates without manual work MARKETING & LEADERSHIP ✔ Build geo-targeted campaigns ✔ Identify optimal event locations GEOGRAPHIC INTELLIGENCE & MAPPING ✔ Map standard and custom Salesforce objects ✔ Search by proximity, radius, or custom shape ✔ Visualize trends with advanced filters and layers ✔ Use multi-point driving directions ✔ Apply custom markers and geographic boundaries ✔ Enrich analysis with U.S. Census demographics ✔ Support KML, KMZ, and GeoRSS overlays EXECUTIVE VISIBILITY ✔ Analyze performance and coverage by region ✔ Identify geographic gaps and growth opportunities Geopointe is fully Lightning-enabled and built natively on Salesforce.

Top keywords

geographic5×3.52%
salesforce5×3.52%
custom3×2.11%
activity2×1.41%
analyze2×1.41%
geopointe2×1.41%
identify2×1.41%
mapping2×1.41%
operations

Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX vs Geopointe for Salesforce

Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX

1. Listing metadata

Geopointe for Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

9. App details

Frequently asked

Is Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX or Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning cheaper?

Which has better reviews, Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX or Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning?

Should I choose Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX or Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning?

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More popular comparisons

Which is faster to set up, Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX or Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning?

Which works better for small vs large Salesforce AppExchange stores?

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