Side-by-side comparison · 24 data points
Sogolytics for Salesforce makes feedback effortless. Send ad-hoc or event-based surveys to Leads and Contacts, pre-fill answers with Salesforce data, automate reminders, and sync responses back in real time through bi-directional integration.
| SoGoSurvey | Zonka Feedback | |
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| Tagline | ||
| Description | ||
| Screenshots | — | — |
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| Developer |
Automate customer feedback surveys (NPS, CSAT, CES & VoC) in Salesforce. Trigger flows and actions on case closure, sync responses to any Salesforce object, surface AI-driven themes & sentiment, and close the feedback loop to boost customer satisfaction.
| Metric | SoGoSurvey: Experience Management Platform | Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT |
|---|---|---|
| Rating | — | 5.0 ★ |
| Total reviews | 0 | 2 |
| Free plan | ★ Yes | — |
| Pricing | free_to_install | paid |
| Listed features | 5 | ★ 9 |
| Languages | 1 supported | 17 supported |
| Listed since | Dec 2023 | Jan 2023 |
Based on the data on this page, Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs SoGoSurvey: Experience Management Platform's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
On pricing, SoGoSurvey: Experience Management Platform offers a free tier (free_to_install) while Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT starts at paid. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.
Recommended by size: small/early-stage admins who need fast install and low risk should default to Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT; mid-market and enterprise admins with specific feature requirements should evaluate both — SoGoSurvey: Experience Management Platform's 0-review base may include the workflow context that matches your specific use case better than Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: SoGoSurvey: Experience Management Platform audit • Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT audit
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| Keyword | SoGoSurvey | Zonka Feedback |
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| responses back | #1 | Not ranked |
| automate customer feedback | Not ranked | #1 |
| customer feedback | Not ranked | #1 |
| csat ces | Not ranked | #1 |
| sync responses back | #3 | Not ranked |
SoGoSurvey: Experience Management Platform is the cheaper option — it offers a free plan (free_to_install). Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.
AppRanks cannot separate these two on rating, because neither publishes one. Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT does carry the larger published review base (2 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT has the deeper published review base (2 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
SoGoSurvey: Experience Management Platform typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT typically suits early-stage and growth-mode teams based on its published review base (2 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. SoGoSurvey: Experience Management Platform and Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from SoGoSurvey: Experience Management Platform" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
