Side-by-side comparison · 24 data points
Automate customer feedback surveys (NPS, CSAT, CES & VoC) in Salesforce. Trigger flows and actions on case closure, sync responses to any Salesforce object, surface AI-driven themes & sentiment, and close the feedback loop to boost customer satisfaction.
| Salesforce forms and web forms builder for salesforce | Zonka Feedback | |
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| Description | ||
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Go from prompt to Salesforce-synced Form with Titan AI Studio in minutes. All data runs on a single source of truth.
| Metric | Salesforce forms and web forms builder for salesforce | Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | ★ 8 | 2 |
| Free plan | — | — |
| Pricing | paid | paid |
| Listed features | 9 | 9 |
| Review velocity (30d) | 0 new | — |
| Languages | 16 supported | 17 supported |
| Listed since | May 2021 | Jan 2023 |
Salesforce forms and web forms builder for salesforce and Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: Salesforce forms and web forms builder for salesforce at paid, Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Salesforce forms and web forms builder for salesforce audit • Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT audit
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| Keyword | Salesforce forms and web forms builder for salesforce | Zonka Feedback |
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| survey builder | #59 | #3 |
| surveys | #74 | #9 |
| feedback form | #69 | #15 |
| survey app | #85 | #7 |
| survey | #78 | #23 |
No tracked changes.
| Signal | Salesforce forms and web forms builder for salesforce | Zonka Feedback |
|---|---|---|
| Average rating | 5.0 ★ (8) | 5.0 ★ (2) |
| Reviews · last 7 days | +0 | — |
| Reviews · last 30 days | +0 | — |
| Reviews · last 90 days | +0 | — |
Both Salesforce forms and web forms builder for salesforce and Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT offer paid plans only. Salesforce forms and web forms builder for salesforce starts at paid; Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT starts at paid. Compare the per-tier features in the Pricing section above before committing.
Salesforce forms and web forms builder for salesforce (5.0★, 8 reviews) and Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT (5.0★, 2 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 5.0★. Salesforce forms and web forms builder for salesforce does carry the larger published review base (8 vs 2). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. Salesforce forms and web forms builder for salesforce has the deeper published review base (8 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Salesforce forms and web forms builder for salesforce typically suits early-stage and growth-mode teams based on its published review base (8 reviews). Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT typically suits early-stage and growth-mode teams based on its published review base (2 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Salesforce forms and web forms builder for salesforce and Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.