Side-by-side comparison · 24 data points
Maximize productivity with an all-in-one Phone, Power Dialer, Mobile App, Video, and CTI for Salesforce. Pay-as-you go pricing per company (not user) gives ultimate flexibility. Inbound and outbound voice and text (SMS and MMS), at a desk or on-the-go.
| smrtPhone | thinkConnect CTI Connector for Salesforce | |
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thinkConnect is a Salesforce native CTI integration app that connects almost any PBX with your CRM objects. An open CTI solution that gives you the chance to configure and customize a fully CRM integrated console and Softphone for Salesforce agents.
| Metric | smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App | thinkConnect CTI Connector for Salesforce |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | ★ 6 | 2 |
| Free plan | — | — |
| Pricing | paid | paid |
| Built for Shopify | — | — |
| Pricing tiers | ★ 3 tiers | 1 tier |
| Listed features | ★ 9 | 3 |
| Languages | 1 supported | 2 supported |
| Listed since | May 2023 | Apr 2017 |
smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App and thinkConnect CTI Connector for Salesforce are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App at paid, thinkConnect CTI Connector for Salesforce at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App audit • thinkConnect CTI Connector for Salesforce audit
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| Keyword | smrtPhone | thinkConnect CTI Connector for Salesforce |
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| lead capture | #67 | Not ranked |
| sign and fill | #111 | Not ranked |
| contract | #120 | Not ranked |
Both smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App and thinkConnect CTI Connector for Salesforce offer paid plans only. smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App starts at paid; thinkConnect CTI Connector for Salesforce starts at paid. Compare the per-tier features in the Pricing section above before committing.
smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App (5.0★, 6 reviews) and thinkConnect CTI Connector for Salesforce (5.0★, 2 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App fits better if you prioritize broader integrations; thinkConnect CTI Connector for Salesforce is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange marketplace. smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App has more onboarding documentation maturity (6 reviews vs 2), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App typically suits early-stage and growth-mode stores based on its review-base composition (6 reviews). thinkConnect CTI Connector for Salesforce aligns more with early-stage and growth-mode stores (2 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App and thinkConnect CTI Connector for Salesforce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from thinkConnect CTI Connector for Salesforce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.