Which works better for small vs large Salesforce AppExchange stores?

OmniHub - SMS, Phone, Email & Marketing Automation typically suits early-stage and growth-mode stores based on its review-base composition (1 reviews). Vonage Premier for Salesforce Voice Contact Center and CTI aligns more with early-stage and growth-mode stores (1,042 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

OmniHub - SMS, Phone vs Vonage Premier for — Salesforce

OmniHub - SMS, Phone, vs Vonage Premier for Salesforce Voice Contact Center and CTI

Side-by-side comparison · 24 data points

OmniHub - SMS, Phone,

5.0·1reviews

OmniHub is a multi-channel communication platform fit for businesses of all sizes. Your sales and service teams can leverage inbound and outbound Phone, Email and SMS services, and we also offer Marketing Automation tools such as NPS and Surveys.

Shopifypaid

Change

1. Listing metadata

Field-level data

	OmniHub - SMS, Phone,	Vonage Premier for Salesforce Voice Contact Center and CTI
Tagline	“OmniHub is a multi-channel communication platform fit for businesses of all sizes. Your sales and service teams can leverage inbound and outbound Phone, Email and SMS services, and we also offer Marketing Automation tools such as NPS and Surveys. ”247 chars	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars
Description	598 / 2000 chars30% used	1144 / 2000 chars57% used
Screenshots	—	—
Languages	en	en
Platforms	Shopify	Shopify
Developer	Declarative Ltd	Vonage
Listed	January 29, 2025

At a glance

9 metrics · auto-computed

Feature comparison between OmniHub - SMS, Phone, Email & Marketing Automation and Vonage Premier for Salesforce Voice Contact Center and CTI
Metric	OmniHub - SMS, Phone, Email & Marketing Automation	Vonage Premier for Salesforce Voice Contact Center and CTI
Rating	★ 5.0 ★	4.9 ★
Total reviews	1	★ 1k
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	★ 5 tiers	1 tier
Listed features	★ 7	3
Languages	1 supported	1 supported
Listed since	Jan 2025	May 2010

Last updated	—	—

3. Features

As listed by each developer

OmniHub - SMS, Phone,

One-to-One SMS Messaging & Flow Automation: Engage customers with timely, personalised messages using Salesforce Flow Automation. Send bulk messages at scale with template support and secure links.
Email Experience: Utilise OmniHub's Email Console and Utility Popup for efficient email management, intelligent routing, and custom folders. Supports existing email providers.
Voice Connectivity: Scalable and secure voice calls with global carrier access. Features include click-to-call and call routing to Salesforce CTI or external numbers.
360 Degree Customisable Activity Timelines: View and customise customer activity timelines. Filter activities by user, period, and type on a single panel.
Marketing Automation: Automate marketing campaigns via SMS or email. Includes drag-and-drop email builder, embedded surveys, and branded feedback forms.
Administration Panel: Manage communication channels, add widgets, and select number types. Easy drag-and-drop interface for quick setup and management.
Intuitive Installation Process: Simple four-step installation: download app, connect, choose number, and activate widgets without needing third-party access.

Vonage Premier for Salesforce Voice Contact Center and CTI

DESIGNED FOR SALESFORCE VCC’s tight Salesforce integration is reflected in our 5-star rating and more positive reviews than any other CTI vendor. VCC was designed from the start to integrate natively to Salesforce for pure cloud-to-cloud telephony.
WORKS SEAMLESSLY WITH SALESFORCE OMNI-CHANNEL Use voice with Salesforce digital channels, performing intelligent routing of calls, emails, chats, social & SOS requests to the appropriate agent using powerful business logic to create a consistent CX.
SPEECH ANALYTICS VCC’s integrated speech analytics solution, Conversation Analyzer, delivers powerful insights, and when combined with real time transcription, call control and routing all natively embedded in SCV, provides the perfect solution.

Keyword	OmniHub - SMS, Phone,	Vonage Premier for Salesforce Voice Contact Center and CTI
powerful forms	#49	#51

9. App details

Long-form description · keyword frequency

OmniHub - SMS, Phone,

OmniHub is a versatile cloud communications platform integrated with Salesforce®. It offers SMS, email, and phone channels with automation, enabling personalised customer interactions. Key features include one-to-one messaging, automated workflows, secure email management, scalable voice connectivity, and customisable activity timelines. The platform also supports marketing automation, embedded feedback and surveys, and a user-friendly admin panel. Users can manage communication channels, add widgets, and choose different number types. Installation is simple, with a four-step setup process.

Top keywords

automation2×2.67%
channels2×2.67%
email2×2.67%
platform2×2.67%

Vonage Premier for Salesforce Voice Contact Center and CTI

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm2×1.13%
crystal2×1.13%
crystal clear2×1.13%
depend2×1.13%

Frequently asked

Common questions about this comparison

Is OmniHub - SMS, Phone, Email & Marketing Automation or Vonage Premier for Salesforce Voice Contact Center and CTI cheaper?

Both OmniHub - SMS, Phone, Email & Marketing Automation and Vonage Premier for Salesforce Voice Contact Center and CTI offer paid plans only. OmniHub - SMS, Phone, Email & Marketing Automation starts at paid; Vonage Premier for Salesforce Voice Contact Center and CTI starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, OmniHub - SMS, Phone, Email & Marketing Automation or Vonage Premier for Salesforce Voice Contact Center and CTI?

OmniHub - SMS, Phone, Email & Marketing Automation (5.0★, 1 reviews) and Vonage Premier for Salesforce Voice Contact Center and CTI (4.9★, 1,042 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose OmniHub - SMS, Phone, Email & Marketing Automation or Vonage Premier for Salesforce Voice Contact Center and CTI?

It depends on what you're optimizing for. OmniHub - SMS, Phone, Email & Marketing Automation fits better if you prioritize rating consistency; Vonage Premier for Salesforce Voice Contact Center and CTI is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, OmniHub - SMS, Phone, Email & Marketing Automation or Vonage Premier for Salesforce Voice Contact Center and CTI?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Vonage Premier for Salesforce Voice Contact Center and CTI has more onboarding documentation maturity (1,042 reviews vs 1), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

OmniHub - SMS, Phone, vs Vonage Premier for Salesforce Voice Contact Center and CTI

OmniHub - SMS, Phone,

1. Listing metadata

Vonage Premier for Salesforce Voice Contact Center and CTI

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

9. App details

Frequently asked

Is OmniHub - SMS, Phone, Email & Marketing Automation or Vonage Premier for Salesforce Voice Contact Center and CTI cheaper?

Which has better reviews, OmniHub - SMS, Phone, Email & Marketing Automation or Vonage Premier for Salesforce Voice Contact Center and CTI?

Should I choose OmniHub - SMS, Phone, Email & Marketing Automation or Vonage Premier for Salesforce Voice Contact Center and CTI?

Which is faster to set up, OmniHub - SMS, Phone, Email & Marketing Automation or Vonage Premier for Salesforce Voice Contact Center and CTI?

See full keyword rankings, install trends, and weekly alerts

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